Thor customer service
Bought a 2017 Thor Ace in June of last year. Problems from day 1 - has been in the shop multiple times. Now has been in the shop at Camping World since February 16 with about 30 problems. Still wai...
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maudski92 wrote:
Bought a 2017 Thor Ace in June of last year. Problems from day 1 - has been in the shop multiple times. Now has been in the shop at Camping World since February 16 with about 30 problems. Still waiting for Thor to send parts! Have talked to Thor multiple times since last week, little help! Does anyone have a good contact there?
Wow, that's way different than my experience 5 years ago. At that time (I guess things have changed), Thor assigned a "concierge" to each new customer and the concierge was responsible for making sure the customer got whatever they needed. If that's still Thor's practice, I'd recommend going back to the concierge (even though it's been a while since your purchase) and ask that person for a phone number or e-mail contact so you can get to someone who will do something.
I'm really sad to read this. We've owned half a dozen brands of RVs over the years and Thor's customer service was by far the best I'd ever encountered.
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