Forum Discussion
dnhill
May 22, 2017Explorer
Update from last year. I had had a problem with the cab over coming loose again. It had been looked at by the factory and in the local repair shop for over six month when it again came loose and was making significant noise and I could not drive in the rain due to the gap between the roof of the pick-up cab and the motorhome cap. After calling the factory, they said that since I had this problem during my warranty, if I would bring it again to the factory, they would fix it.
I took it last month and had an additional few items that were a continuing problem:
1. Fuel fill was slow ("fixed" on three previous occasions).
2. Mud flap eaten by the tires (also" fixed" on three previous occasions).
3. ladder broken - new problem.
4. no heat out of the vent in the bathroom (also fixed on one prior occasion).
I expected the repairs to take several days, but they were fixed in one day. The man at the shop showed me the repairs and they looked great.
The cab over problem did not reappear during the 1200 miles back to Texas, So I hope it is a permanent fix. I was told there was inadequate fixation (screws) in place from the original build and subsequent repairs.
I am happy the factory was able to fix the problems. I would have preferred not to have to have had two trips to the factory for some of the repairs. It would be great to live close to the factory for them to take care of all of the repairs instead of trying to depend on dealers that seem much more interested in sales than repairs.
I took it last month and had an additional few items that were a continuing problem:
1. Fuel fill was slow ("fixed" on three previous occasions).
2. Mud flap eaten by the tires (also" fixed" on three previous occasions).
3. ladder broken - new problem.
4. no heat out of the vent in the bathroom (also fixed on one prior occasion).
I expected the repairs to take several days, but they were fixed in one day. The man at the shop showed me the repairs and they looked great.
The cab over problem did not reappear during the 1200 miles back to Texas, So I hope it is a permanent fix. I was told there was inadequate fixation (screws) in place from the original build and subsequent repairs.
I am happy the factory was able to fix the problems. I would have preferred not to have to have had two trips to the factory for some of the repairs. It would be great to live close to the factory for them to take care of all of the repairs instead of trying to depend on dealers that seem much more interested in sales than repairs.
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