What did you do to your Class A MH today???
This is always a fun thread to watch, so I thought I would start one here.
Forum Discussion
On the way home last weekend from West Yellowstone I noticed that the curbside slide was creeping out slightly. I stopped a couple of times to retract it back in. I troubleshot it Tuesday night and found that I had an extend solenoid leaking internally. I pulled the solenoid valve apart on the bench thinking I could merely replace some internal O-rings but the leakage I believe was coming from the needle/seat area of the valve.
HWH is a freakin' joke to deal with. I tried calling them five seperate times between Tuesday and Wednesday and they will not let you talk to a parts person, they make you leave a telephone number so they can call you back, and they are not exactly polite about it either. I do not work near a telephone all day long as many times I am working out in a large warehouse and away from a phone. Yep, each and every time they called back was when I was out of the shop. Needless to say their customer service SUCKS!
Anyway, I ended up calling Monaco to see if maybe by some slim chance they would have the solenoids. I was half expecting them to say no and that I would have to call HWH, but they had them in stock. I ordered two of them and they were on my doorstep last night. It took me about 45 minutes to swap out the two for the curbside slide with the new ones and all is good again.
I would like to say HWH can kiss my a$$ but their parts are unique to their systems so a person can't even buy them aftermarket. I ended up buying them from Monaco (I am sure I paid a few dollars more as well) but then Monaco will have to replenish their inventory from HWH so in the end HWH has the last laugh.
This is a perfect example of how I wish a company would have some negative sales figures due to their piss poor customer service but when you have that many parts that are proprietary, there is not much the average person can do. If we ran our company with that kind of customer service, we would be out of business.
Mike.
HWH is a freakin' joke to deal with. I tried calling them five seperate times between Tuesday and Wednesday and they will not let you talk to a parts person, they make you leave a telephone number so they can call you back, and they are not exactly polite about it either. I do not work near a telephone all day long as many times I am working out in a large warehouse and away from a phone. Yep, each and every time they called back was when I was out of the shop. Needless to say their customer service SUCKS!
Anyway, I ended up calling Monaco to see if maybe by some slim chance they would have the solenoids. I was half expecting them to say no and that I would have to call HWH, but they had them in stock. I ordered two of them and they were on my doorstep last night. It took me about 45 minutes to swap out the two for the curbside slide with the new ones and all is good again.
I would like to say HWH can kiss my a$$ but their parts are unique to their systems so a person can't even buy them aftermarket. I ended up buying them from Monaco (I am sure I paid a few dollars more as well) but then Monaco will have to replenish their inventory from HWH so in the end HWH has the last laugh.
This is a perfect example of how I wish a company would have some negative sales figures due to their piss poor customer service but when you have that many parts that are proprietary, there is not much the average person can do. If we ran our company with that kind of customer service, we would be out of business.
Mike.
