Hey Darsben, As far as not making the customer mad. And the social media thing I agree. they used to call that the rule of 200. A unhappy customer will tell 200 people.
But I have been in business a long long time. And there are a few people. you just can not make happy no matter what you do.
From my humble point of view, to preserve your own sanity, and not become a slave to them, you just have to part ways.
I try and do it as nice as possible, I hope they do not post negative reviews.
But that is a risk I am willing to take, given the alternative.
So I do believe still, the customer is not always right. Now how you handle them is the real art form.
As to the current post, I have no idea who is right. But it does sound to me like maybe it got into a personality clash. Which is never good.
Best case senerio, is to keep it all business, and direct them to your competion, who hopefully can serve their needs, and make them happy
