Directv

[bunyon14]

I wanted to know if anyone else is having problems with directv since
AT&T bought them out. When I am done traveling with my RV for the
summer I normally call directv and have them put my two receivers
in vacation mode during the winter. I have been doing this since
2004. Now they tell me that vacation mode does not exist but they can
disable the two receivers for two months. The next thing I know, they
sent me a box to return my 2 receivers. I have argued with directv
until I am blue in the face. Does anyone know of a solution to this
problem, besides leaving directv.

[KeninAZ]

We had DTV service from the beginning when you bought the equipment and installed it yourself.
They are a much different company now.
4 years ago I had enough and when we bought another home and moved in we went with cable.
DTV fought me all the way, even after some 15 years. They tried to tell me I had a two year contract in force and I told them to prove it. They attached a $500 (I think it was) early disconnect on my credit when I refused to pay it without proof.
They referred my "collections" to 3 companies forcing me one by one to send what I had to them to get rid of them.
Finally I notified the last collections company and DRV if they contacted me again or referred this matter or listed it on my credit report I would sue them.
Enough said, they dropped the matter entirely.

[RJsfishin]

It ain't changed in my 15 years. If what they tell you ain't right, just call back,....maybe the 3rd or 4th time you'll get a civilized human that has a clue !

[Chuck_thehammer]

did that to me also... sent an empty box .. knowing I am not at home... sent box to campground..

I called back.. was told to put box in trash.... and call when I return home to turn ON home box.

New people... no training.

[missnmountains]

Another alternative is to purchase your own receivers. We did this and we turn them on and off as needed. The ones on our boat are difficult to remove so we just leave them there. The house DVR and Wifi mini move into the RV.

Never had any trouble turning them on and off. However, one time, they wanted me to send a boat one back. I had to argue up to a supervisor to explain the boxes are owned by me. They figured it out.

Ken

[westernrvparkow]

We have no problem putting our service into suspension. Apparently, what they are trying to avoid is someone nickel and diming them over the few buck fees for individual receivers. I would imagine the customer service cost for agents to start and stop $5.00 individual receivers is a big money loser as well as a customer service bottleneck. I doubt most people have the all the necessary information (box serial number, access card ID etc) at their fingertips when they call. Tie up an agent for 15 or 20 minutes to stop a single box cannot be a business model they want. Make it next to impossible to do, and the problem goes away from their point of view. They aren't going to lose many customers when those customers consider the alternatives (get a different provider that is still compatible with an RV, return the boxes and wait for the new ones every time they want to activate those TVs or just pay the $5.00 fee a month and keep them all up and running).

[BuckyBadger]

Toolguy5 wrote:
It maybe just terminology, I just went back to DTV and they assured me I can suspend my service for up to 6 mos. So when we travel I can suspend it. As of now I do not have a dish to carry along with me.
Maybe in the future.

Don't know if it matters but he wants to suspend 2 boxes not service

[Toolguy5]

It maybe just terminology, I just went back to DTV and they assured me I can suspend my service for up to 6 mos. So when we travel I can suspend it. As of now I do not have a dish to carry along with me.
Maybe in the future.

[Dick_A]

Moved from General RV'ing forum.

[azdryheat]

Haven't noticed any difference.

[1971duster340]

You will get different answers from DTV CS. It's a play on words so I've just told them in plain English "I won't use my home receivers for X months". When we return, I tell em to turn on those receivers. There are also different rules if you own vs. rent the receivers...I own all of mine.

[ulvik]

Dave H M wrote:
Not a problem here.

We have been happier than a pig in you know what since the merge. Dropped Verison and went with ATT package that gives the two grandies unlimited Data and DTV viewing of our DTV package on their phones. They can even mirror the phones to their TV sets.

In regard to your post, when we snow bird we take the receivers out of the stick home and put them in the fifth wheel. I zoom in the slime line 3 that I have for camping and have DTV change my service addy to where I am at and we got the whole ball of wax while camping.

Regretfully you can not mirror the direct tv app from your IPhone to your TV.

[bunyon14]

BEFORE AT&T IT WOULD DEPEND ON WHO YOU TALKED TO. ONE PERSON WOULD
TELL YOU ITS CALLED HIBERNATION AND OTHER ON VACATION MODE. THEY
ALSO ADVISED ME I WOULD HAVE TO CALL TO ACTIVATE THE BOXES WHEN I
AM READY TO USE THEM. THIS SYSTEM ALWAYS WORKED OKAY UNTIL NOW.

[Germania]

I have a similar situation,when I want to not use my boxes for a few months I just call them and ask to deactivate the 2 boxes, just did it in October no problem.I think the CS person also told me I could activate and deactivate via on line. Don't know havn;t tried it yet.
Maybe its the "vacation mode" wording they no longer accept.

[DownTheAvenue]

bunyon14 wrote:
I wanted to know if anyone else is having problems with directv since
AT&T bought them out. When I am done traveling with my RV for the
summer I normally call directv and have them put my two receivers
in vacation mode during the winter. I have been doing this since
2004. Now they tell me that vacation mode does not exist but they can
disable the two receivers for two months. The next thing I know, they
sent me a box to return my 2 receivers. I have argued with directv
until I am blue in the face. Does anyone know of a solution to this
problem, besides leaving directv.

WEll maybe, just maybe, they do not offer a vacation mode anymore. Maybe you are arguing for them to do something they no longer offer. Just because you have done it since 2004, does not mean you can continue doing it into forever!