Have I misunderstood the Verizon unlimited plan
I have had at least 2 Verizon phones for years. At times I have added a Jet Pack or smart phone for additional hotspot capacity in the RV.
Before my current trip I added the third phone for hotspot purposes, which I thought would allow me 15 GB additional access. We watched about 5 hours of movies in two nights when we had no view of DirecTV satellites. Also connected with laptop to check emails and some searching for local attraction info.
I was shocked to see that we had used 19+ GB of data and email content would not load. I called Verizon to try to get an explanation of why the use was so high. I had expected about 6 GB of use.
The real shocker I got from the agent was that, after I reached 22 GB of total use, all three of my phones were in this slow down, 3g mode.
I have had Verizon for years and have been told by in person and customer service agents that I had 15 GB of 4g hotspot data for EACH line. I have, in past years, maxed out one line and still had hotspot access on other lines. This was my reason for adding the third line. We expected to be on the road quite a bit during the current and next few monthly billing periods.
Am I the only one who expected to have 15 Gb of hotspot data for EACH LINE?
Before my current trip I added the third phone for hotspot purposes, which I thought would allow me 15 GB additional access. We watched about 5 hours of movies in two nights when we had no view of DirecTV satellites. Also connected with laptop to check emails and some searching for local attraction info.
I was shocked to see that we had used 19+ GB of data and email content would not load. I called Verizon to try to get an explanation of why the use was so high. I had expected about 6 GB of use.
The real shocker I got from the agent was that, after I reached 22 GB of total use, all three of my phones were in this slow down, 3g mode.
I have had Verizon for years and have been told by in person and customer service agents that I had 15 GB of 4g hotspot data for EACH line. I have, in past years, maxed out one line and still had hotspot access on other lines. This was my reason for adding the third line. We expected to be on the road quite a bit during the current and next few monthly billing periods.
Am I the only one who expected to have 15 Gb of hotspot data for EACH LINE?
