Bobbo,
I agree with you although I have, so far, not been able to sort out who is running DirecTV since AT&T took over. Only thing I might add that a hand written letter as opposed to an email or, even a typed letter may work better.
Sorry. This is off topic:
A few years ago I had an issue with a regional manager for COE parks. Made no headway talking with him on the phone. Although his position was unreasonable and steadfast, he had no interest in discussing the matter.
I wrote a two page hand written letter to my US congressman, explaining my position and the untenable reasoning of the COE official. It got the attention of the congressman and within about a month the park office informed me and everyone entering the campground of the change in policy. I never talked with the COE official again but I'm pretty sure he knew where the edict from his boss came from.
