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In Command Travel Lockout HELP!!!!

tjatkinson
Explorer
Explorer
We just bought a new RV with the In Command unit. We have unhooked the RV and leveled it, but our slide and our awning will not work, because our Iphones say we are on a travel lockout and each system says disabled without the option to enable it.

Can anyone help us?

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14 REPLIES 14

wa8yxm
Explorer III
Explorer III
One thing you might try is to RESTART the phone.. Sometimes phones get "Hung up"and neeed ye old REBOOT.

Sometmes a type on (Turn after recharging after battery dues)
Sometimes type two (Not sure how to do it on an I phone my Droid long press power and choose Restart)
Sometimes type 3 (Do you want to restart not/later)
Not many have type 4 (Hardware reset button) or if they do special tool needed.

Sometimes the only choice is type 5 (Steel toe boot)
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times

mdgibbs88
Explorer
Explorer
I had the same problem on my Cougar 316RLS. Talked to the folks at InCommand and they were very helpful. Turn power off at the screen by holding the power button until the power off message comes up. Hold the power button down until you see a white flash and let go of the button. You should bypass the Travel Lockout message and go right to the login screen. You should be good to go at this point, but I found out that I needed to do a software update and that fixed the issue.

Good luck!
Me and the Wife
Keystone Montana Mountaineer 336RLT
Prodigy Brake Controller

Dale Jarrett 44 and Michael Waltrip 55 Fans!
Our NASCAR home away from home!

slrawal
Explorer
Explorer
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I bookmarked it to my bookmark collection list and i will be checking back soon. Pls take a look at my internet site as well and tell me if you agree with me.

GusVasquez
Explorer
Explorer
To perform a manual override look for the BCM "Body Control Module", it should be under the floor compartment, open it up and there should be a dial knob and momentary switch, just try them out (mine m1 is the slide and m5 the awning) hope this help until a solution has been found

LittleFatMike
Explorer
Explorer
Crandersen72 have you found a solution yet? I too have to disconnect all power to reset the control unit Every time I move.

Cranderson72
Explorer
Explorer
Still in search of a more permanent solution, but I thought I’d share my work around for anyone who findable this thread while stuck with a closed up trailer on vacation like I was!

Disconnect from any power - hook ups, truck etc.
Engage battery disconnect on trailer.
There should be no power to the RV at this point.... wait a couple minutes.

Hook power back up - system should have reset and allow slide to work!

Cranderson72
Explorer
Explorer
Did any of the jnCommand users find a solution to this? Im havig the same problem - after towing the Travel Lockout is enables. The DC wall unit inside however doesnt display its on or provide an unlock button, but awning/slide out read disabled. Only reason I know its Travel Lockout is that when i connect the phone, its shows there.

Thanks!

Carl_n_Susan
Nomad II
Nomad II
The same problem was discussed on the Montana Owners Club forum MOC and this is the answer:

Just remember, if the unit is moved, you will have to turn off the TRAVEL LOCK with the pad before your phones will work...that is a downside to the system, but I'm sure it has saved some people who've had things move in the unit.
Temp Signature1
Second Line
Third line
Fourth Line

Rwb886
Explorer
Explorer
We are having the same problem. Slides and awning show disabled and there is no lockout button. I downloaded the app but the travel lockout button is orange and wont let me push it. Has anyone found a solution for this?

Mortimer_Brewst
Explorer II
Explorer II
I’m sorry that was no help. Looks like Customer Service isn’t open until tomorrow.
Just a thought - Have you tried shutting down the app? I’m talking about double-clicking the home button and swiping up - not just closing the app.
The only other thing I can think to try would be to disconnect and then reconnect the battery.
If ethics are poor at the top, that behavior is copied down through the organization - Robert Noyce

2018 Chevy Silverado 3500 SRW Duramax
2019 Coachmen Chaparral 298RLS

SAR_Tracker
Explorer
Explorer
Just a thought, and I'm only guessing... Reboot your phone?
Rusty & Cheryl
2011 F250 2WD 6.2L Gasser
2008 Weekend Warrior FB2100
"Common sense is in spite of, not the result of, education" - Victor Hugo (1802-1885)

tjatkinson
Explorer
Explorer
We did that. The wall mount does not read Travel Lock but our phones do, which is not allowing the change.

Mortimer_Brewst
Explorer II
Explorer II
Here is a link to a manual for the In-Command System. Page 9 has information about the Safety Lockout feature.
Here’s a paragraph from the manual that might help:

SAFETY LOCKOUT
IN-Command is equipped with a Safety Lockout feature to ensure certain system functions are unavailable during transit.
When the Brake or Right Turn Signal on the tow vehicle is activated, IN-Command will lock down all motorized functions. A red button, with Travel Lock in white text, will appear on the DC and mobile devices will display “Travel Lock On” in red letters. All motor functions will cease to actuate and Disable will be written on their buttons.
The lights, water pump, water heater, and sensors will continue to function.
To turn the Travel Lock off, ensure 12VDC is not going to the Travel Lock system by removing the 7-way connector from the tow vehicle and press the “Unlock” button on the Display Commander inside the RV.
If ethics are poor at the top, that behavior is copied down through the organization - Robert Noyce

2018 Chevy Silverado 3500 SRW Duramax
2019 Coachmen Chaparral 298RLS

Lwiddis
Explorer II
Explorer II
Sorry, no experience with that system. There’s no inside override?
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad