No Help or information?

[NC_Hauler]

I'm an early riser, alway's have been...and at almost 65 years of age, have a very stong "work ethic"..something that seems to be "wanting" in to day's time and age....

What I like about K-Mart, Wally World and a few others, along with Camping World, is that they open early for us "early birds"..I shop at Camping World of Asheville, (though it's outside Asheville off I-26)....I get there a couple minutes after 8 and doors are locked...I happen to run into an employee who is coming in and he unlocks door and let's me in....I thank him and head on my mission, the purchase of a couple outside chaise chairs and Ottomans to match..I haul them to the check out counter at about 8:10, look around (no one at the registers, and 4 or 5 men standing around shooting the breeze, (probably rv sales..part2 of my story)....After standing at check out for about another 10 mins, one guy looks at me and ask if he can help with any "information"...I tell him, no that I'd like to purchase the two chairs and ottomans and THEN, and ONLY then, am I given the helpful information that, Oh, the computers are down., can't make the purchase..SOOOOO, after standing for about 10 mins. or so with people not even 20' away from me and being the ONLY customer in the store end , I tell them thanks and wished I hadn't wasted my time, if someone could have told me, I'd left about 08:05. So, no chairs, no ottomans and I wanted to look at a couple of the Fusion TH's, but after no attention at all until 08:21, decided they have more business than they can handle....so I left.

I was brought up with a strong work ethic...If store is going to be "OPEN" at 8am, I would expect doors to be OPEN at 8am and someone manning the registers...and if there is an issue where I can't make a purchase, I should have been informed in a timely manner.

I know, no big deal, but it's a 35 minute drive from where I live on the other side of Asheville and traffic is rough that time of the morning....All that to say, a little more information to a paying customer, "bright and early", might have made for a better "shopping experience'... I'm a Supervisor in a Major Manufacturing Plant close to that area and if my employees didn't show up and be at work stations at start up, it could get ugly for me with "MY" boss and my people with me....But "work ethic" is a phrase not understood very well in today's world, and not used that much either.

[winnietrey]

NC Hauler wrote:

Vet Man wrote:
Aww, I thought you were going to be the first to say something good about CW

Well, believe it or not I have, in the past said something good about them. They put my Travl'r Direct TV HD satellite on my 5er, (zero issues going on 2 yrs)...They also sold and installed a Splendide washer/dryer combo...though I did have to pull it out and found unit was setting on cold water hose...no biggie....

Anyway....a very nice young man called me (had my name and phone number...don't know if that's a good thing or a bad thing:).....He couldn't apologize enough for what happened this morning...He didn't get to work on time due to an issue with the bus his child rides to school. and thus, the registers weren't open yet. (He's one of the Managers)....I understand..The wife and I raised 3 children and now, thanks to a less than useless ex-son-in-law, we have our daughter and two granddaughters living with us...so, yes, even at "almost 65 yrs of age"..I DO understand...I'm heading back in there Saturday and will ask to speak with the young man and believe he set the two chairs and ottomans I wanted off to the side to be sure they had them when I come in....Guess we'll see.

I have to say he impressed me, even through a short rant I ran by him...very courteous and listened, as I did when he explained "why"....

Will follow up Saturday, but feel better about the reason why and the fact that someone did call, (though again, trying to figure out how they know who NC Hauler is :)....may have to change my name to" protect the innocent".....(from the "Old school" Dragnet TV Series...):)

Good for him, I bet whether he stays at CW or not, he does well in his career.
An employee who takes an "employer attitude" like he did, is always highly sought after by employers, and will move up pretty quickly

[NC_Hauler]

Skipper Rod wrote:
Yep, I learned that in the USAF. If you are 15 minutes early you are on time, if you are on time you are LATE!!!

Very true Rod, very true.....

[Skipper_Rod]

Yep, I learned that in the USAF. If you are 15 minutes early you are on time, if you are on time you are LATE!!!

[NC_Hauler]

BTPO1 wrote:

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

How true. Back when I was in the Navy if the ship was set to sail at 8:00 if you were not on it you just missed ships movement because the ship was gone. I had always been early to everything because I never wanted to be late and be noticed walking in. Even in my previous job if you were late you were probably going to be sent home. Even if you were only a few minutes late. I think my time is as valuable as there time. JMO

and another , How true.....in the military, ONE MINUTE late could cost you BIG TIME...and if you had to be in an LZ by a certain time....if you weren't there, could have actually been a matter of life and death.

BUT, the military is a whole different animal....Hey Navy, thanks for your service buddy, I was USAF, but my dad served in the Navy:)

[NC_Hauler]

Vet Man wrote:
Aww, I thought you were going to be the first to say something good about CW

Well, believe it or not I have, in the past said something good about them. They put my Travl'r Direct TV HD satellite on my 5er, (zero issues going on 2 yrs)...They also sold and installed a Splendide washer/dryer combo...though I did have to pull it out and found unit was setting on cold water hose...no biggie....

Anyway....a very nice young man called me (had my name and phone number...don't know if that's a good thing or a bad thing:).....He couldn't apologize enough for what happened this morning...He didn't get to work on time due to an issue with the bus his child rides to school. and thus, the registers weren't open yet. (He's one of the Managers)....I understand..The wife and I raised 3 children and now, thanks to a less than useless ex-son-in-law, we have our daughter and two granddaughters living with us...so, yes, even at "almost 65 yrs of age"..I DO understand...I'm heading back in there Saturday and will ask to speak with the young man and believe he set the two chairs and ottomans I wanted off to the side to be sure they had them when I come in....Guess we'll see.

I have to say he impressed me, even through a short rant I ran by him...very courteous and listened, as I did when he explained "why"....

Will follow up Saturday, but feel better about the reason why and the fact that someone did call, (though again, trying to figure out how they know who NC Hauler is :)....may have to change my name to" protect the innocent".....(from the "Old school" Dragnet TV Series...):)

[winnietrey]

Kind of the same with all the big box stores from my experience. Low wage, entry level jobs. Most are probably not the greatest employees.

Always kind of surprised when someone at a big box store, is helpful. Could just be me, but for some reason, lowes seems to be an exception. I wonder if they pay a little more, or have a different business model. I know they are more pricey than say Home Depot, but I like the better service, so am willing to pay more.

[BTPO1]

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

How true. Back when I was in the Navy if the ship was set to sail at 8:00 if you were not on it you just missed ships movement because the ship was gone. I had always been early to everything because I never wanted to be late and be noticed walking in. Even in my previous job if you were late you were probably going to be sent home. Even if you were only a few minutes late. I think my time is as valuable as there time. JMO

[RandACampin]

OkSixpack wrote:
We really need a "like" button for posts like this.

As long as there is a dislike button as well.

[Vet_Man]

Aww, I thought you were going to be the first to say something good about CW

[peaches_cream]

NC Hauler wrote:

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

True statement....sell and "good-bye"...and not just CW....but dang, even had two $10 coupons.....may go back this weekend once I get the bad taste out of my mouth......or not...I set in some pretty funky traffic while on 26 where some stinking road construction is going on....

Why would you ever return? They don't want your money or appreciate your business. Run, don't walk, from the store and burn the coupons in the parking lot. The store has been notified who you are so expect worse next time you try.

[schlep1967]

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

I agree with the first sentence.
The second sentence, not so much. When somebody agrees to take a job they also agree to the amount they will be paid to do the job. If the employees care and do the job properly, the company will be encouraged to pay them more to retain a good employee. And that is how it should be.

However our entitlement society says, no matter how crappy of a job I do you can't fire me or I will sue you. And I'm also entitled to my yearly cost of living increase regardless of my performance.

[NC_Hauler]

Campfire Time wrote:
Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.

True statement....sell and "good-bye"...and not just CW....but dang, even had two $10 coupons.....may go back this weekend once I get the bad taste out of my mouth......or not...I set in some pretty funky traffic while on 26 where some stinking road construction is going on....

[Good_Sam_Care_T]

Hello NC Hauler,

Thank you for bringing this to our attention and my sincere apologies for your experience. I have forwarded this to the team that can most efficiently assist with this and have requested that they reach out to you. Take care!

Elizabeth Black-Osborn
Marcus Rapid Response Team

[NC_Hauler]

ford truck guy wrote:
Jim ,

I couldn't agree more... I have been known to walk away from a store that has advertised hours and the ( younger ) employees feel that its more important to chat about their dates last night then it is to open on time..

Growing up I worked at an Exxon Gas station , when I filled on for the weekend gang that meant we opened at 6:00..

My routine had me there at 5:30...lights on first so people knew we were open,, than unlock the pumps (earlier if customers came in)..

That cant be found now a days.. and my wife just keeps telling me that I am getting old..

Know what you mean....At 12, (1962), I had a morning paper route...PIcked up 75 newspapers and delivered them in a couple neighborhoods...Got up anywhere from 4:40 to 5am, delivered papers 7 day's a week, rain, snow, freezing temps...didn't matter, I delivered those papers for 2 and 1/2 years..IF I missed someone, got a call and had to get a paper to them....(if during school), I just had to pay for it..in the summer, it was on me. Collected for those papers every Friday, paid my bill and pocketed the extra cash:).

Yep, "Open at 8" means just that....but not at some places....a "piddly" complaint...but how many do you have to hear before something changes....There is a right way and a wrong way to do business and along with "work ethic" and "common sense"...yet another phrase that has gone by the way side is "customer satisfaction".... Such is life as we know it in the year 2015.......seems some just don't care.....(Bet if I was buying a 200,000 motor home, they'd been all over me...:).......though I was looking at some quite expensive TH's....but...

[Campfire_Time]

Not just an issue with CW, it's happens everywhere. Nobody cares, and few companies pay enough to encourage their employees to care.