Online quick to take your money but never deliver

Case closed, finally a man from called last Saturday and said a credit was applied (in less than an hour our credit appeared) and they sent us the gift card free for "pain and suffering", well they said they sent it and UPS notified us today of a delivery for Monday. I can only say if you have issues post post and then post here. We received about 4 phone calls, 3 emails, I called 3 times, we notified Visa and Wells Fargo and owe had success. Shame it comes to this - but, lesson learned...