Printing?

[milo]

Goot Afternoon all;
HELP!!!!!!!!!!!!
Bout the 10th of June our printer quit excepting commands from this computer. DW's computer continued to talk with the printer for about another week, then it just quit. I went into her computer and was able to restore it back to the the 14th of June, just before the update), then about a week later it quit talking with the printer again (after another update). They both quit after a stupid Windows 10 update. From all the research I'm done it is said that an Adobe Flasher Player update adds something that screws up the connection between computer & printer. Now neither computer will let me restore back to before June 14 so I uninstalled everything to do with Adobe Flash Player & it has not worked. When we try to print it says it's spooling then says it's printing but nuttin happens. I can still scan & send from the printer to both computers but not from the computers to the printer to print.
Anybody have any thoughts or ideas on how we can fix this problem short of dumping 10 and reinstalling it from scratch hoping to get rid of whatever windows installed in that update and then having to reinstall every other program we use.

Thanks
Milo

[Gdetrailer]

Sound like OP got hit with the June Update..

Uninstalling printer/printer/software/drivers does not fix the issue..

Win10 update breaks printing

"Windows 10 users are reporting that they are unable to print using devices from multiple vendors after installing updates for Windows 10 versions 1903, 1909, and 2004 devices released on June 9, 2020.

KB4560960 and KB4557957, the updates causing these issues, are cumulative updates that were released on Tuesday with security fixes for multiple Windows 10 components, as well as improvements and fixes for various Windows 10 features."

According to the full article you will need to remove the two offending updates (KB) and the you will need to go to your printer manufacturers website and locate the Windows 10 Universal PCL6 drivers and install them until MS gets their act together and releases another update which will no doubt cause other collateral damage :M

Once you get things working, make a full system backup image of your PCs.. In this day and age this is one of the most important things you can do.. MS updates are like the "virus of the month club" and you just do not know exactly how your PC will act when they get done having their way with it..

To make backup images you can use some free imaging software, Macrium has a free version and a few software vendors versions are free also. You will need an external USB drive with enough space to store the image(s) of your PCs. $70 now days gets you a 2TB drive.

Once you have your base working image, you will then make new backup images even just once a month or after an update happens and you are sure the system is working fine.

Never rely on the built in Win10 backup or even roll back, often like your case, it fails or disappears..

MS did add the option to delay updates for most versions, I would highly recommend you take advantage of this. Delaying can allow you to wait out the bungled updates until they recall it or issue a fix to the bungled update.

Otherwise there are free third party software out that allow you to take control of the update process.

[garym114]

Use the latest drivers from Brother.
https://support.brother.com/g/b/downloadtop.aspx?c=us〈=en∏=mfcj615w_all

[enblethen]

One of the updates dropped my printer as default, even though it was indicated as such. Make sure your printer is where program is sending it rather then to the cloud. Took a couple times to get it back to defaulting to my printer.

[milo]

lap527 ... It won't print on Firefox, Chrome, Edge or Internet Explorer.

fj12ryder ... it's wireless... but after reinstalling it we also tried cable attachment. Nada

Taxman2436 ... Microsoft word spreadsheets, PDF's, IRS forms, we use to print anything we wanted but nuttin now.

[Taxman2436]

What program(s) are you trying to print from?

[fj12ryder]

I may have missed it, but did you mention how the computers are connected to the printer? WiFi, Router, or some such?

[theoldwizard1]

Good Luck ! After I switched to Windows 10 my old printer work MOST OF THE TIME. The wife's old Windows 7 computer worked flawlessly. Microsoft said "It's a hardware problem." HP said, "Too old, not supported."

After a month of beating my head against the wall, I bought a new printer. Refurb on Woot.

[lap527]

A friend's computer would not print using edge browser. He finally switched to Chrome and it prints fine now.

[milo]

enblethen wrote:
Un-install printer, then reboot computer if you have done so.
Make and model of printer?
Go to manufacturer's website and install latest Win 10 drivers

Thanks...Printer is a Brothers MFC-J615W.
I've done all that. Uninstalled printer, rebooted computer, & reinstalled it with the disk that came with the printer & installed & updated all the latest drivers. Nada!

[CA_Traveler]

Delete and reinstall all printer software which will hopefully help. Release 2004 if that is what you have has issues including printer issues.

If you don't have a image backup then that would be a good future plan as you can reinstall to a earlier working image. I also have the pro version which allows for additional update delay and hence available fixes.

MS forced updates can cause issues and 2004 seems to have to many. Hopefully someone that is deeper into the issues can help.

[enblethen]

Un-install printer, then reboot computer if you have done so.
Make and model of printer?
Go to manufacturer's website and install latest Win 10 drivers