Forum Discussion

DD716TED's avatar
DD716TED
Explorer
Apr 23, 2015

Samsung Galaxy 4 10.1

I have a several months old Samsung Galaxy Tab 4 10.1 that I use for email when we travel. All of a sudden, the email program that came preinstalled on the tab quit receiving emails (3 accounts) at the same time (3:10 am 21 April last update).. I can send emails from any of the 3 accounts, but they won't download any incoming emails??? I have restarted the Tab but still the same thing happens.. no incoming email.. No passwords were changed nor were any other settings changed from when it was working fine.. I don't want to reset the entire tab to new condition in hope that the Samsung email program will work as we are on the road. Has anyone downloaded and used an email app from the App Store that works good for them? We are currently traveling and would like to use the pad again for email instead of dragging out the trusty old laptop..
Thanks in advance
  • Campfire_Time's avatar
    Campfire_Time
    Explorer
    Apr 23, 2015
    What is the app? I find the Gmail app works great, but I would have thought that it's already installed by default. If you aren't using the Gmail, try it. You can use it for any account, not just gmail, but you need to setup a Gmail account just as a means to enable the app.
  • WolverineState's avatar
    WolverineState
    Explorer
    Apr 23, 2015
    This might work...
    Go to "Settings".
    Under "Accounts" select "Email".

    Select one email account and select "Remove Account". You're just deleting the login info not the actual account.

    Go back to the "Settings" & "Accounts" page and select "Add account". Re-enter your username and password.

    If this solves your problem, repeat for any accounts giving you trouble.

    Hope it helps.
  • DD716TED's avatar
    DD716TED
    Explorer
    Apr 23, 2015
    downtheroad wrote:
    Start simple....try this:

    Go to application manager >> choose the email app >> clear cache then clear data
    restart.


    Thank you for the suggestion... The cache is at 0b and I still can't sync the email accounts (Incoming)... I skirted this email program and transferred all IMAP/POP accounts that I had on the original email program to the Gmail Program... Now I am again sending and receiving everything... Thanks again for your help...
  • downtheroad's avatar
    downtheroad
    Explorer
    Apr 23, 2015
    Start simple....try this:

    Go to application manager >> choose the email app >> clear cache then clear data
    restart.

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