IT may be that whomever is assigned to you is on vacation, I have had that happen with a Workhorse Authorized Service center.. The Technician assigned to me was on vacation.. This was not a problem however as he returned before I needed the RV again and it only took him 2 days to do the warranty job. and most of that was waiting for part.
Home was where I park it. but alas the.
2005 Damon Intruder 377 Alas declared a total loss
after a semi "nicked" it. Still have the radios
Kenwood TS-2000, ICOM ID-5100, ID-51A+2, ID-880 REF030C most times