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Need Amazon Help!

dcmac214
Explorer
Explorer
Not RV related.

How do I contact Amazon for customer service?

I can't find a phone number, an email 'contact us', nothing.

Bought item from Amazon that's much different from the picture and need to return it. I get as far as the page where I select which order the item was in, but from that point on NONE of the buttons work. Can't select the order, can't select the item, can't do anything but hit the top right red-X-box to close the web page.
12 REPLIES 12

pira114
Explorer II
Explorer II
I actually had no luck the one time I needed to return something using the automated return features. But when I called, I got a ver helpful person and it was done in less than 15 minutes

cruiserjs
Explorer
Explorer
"Not RV related." so why is it here?
Colorado Cruiser
Cruiser CF29CK 5th wheel; 2009 GMC Sierra 2500HD, 2wd, short bed
wonderful lifetime traveling companion/spouse

Ron3rd
Explorer III
Explorer III
2oldman wrote:
Executive wrote:
my experience has been the phone call is a waste of time and energy.....Dennis
..and highly unnecessary. I wonder of the OP's computer is messed up. I've never had any trouble making returns.


X2, and Amazon has the game rigged to discourage phone calls, though you can do that if you want. Normally, all you need to do is request a return online and state the reason as I noted above. The speed at which you get a reply may depend on whether the item was shipped from an independent seller (like us) or if it was fulfilled by Amazon (FBA), ie, it was shipped from one of their warehouses. I say this because a lot of sellers are closed on the weekend and won't reply until Monday.
2016 6.7 CTD 2500 BIG HORN MEGA CAB
2013 Forest River 3001W Windjammer
Equilizer Hitch
Honda EU2000

"I have this plan to live forever; so far my plan is working"

2oldman
Explorer II
Explorer II
Executive wrote:
my experience has been the phone call is a waste of time and energy.....Dennis
..and highly unnecessary. I wonder of the OP's computer is messed up. I've never had any trouble making returns.
"If I'm wearing long pants, I'm too far north" - 2oldman

Executive45
Explorer III
Explorer III
Return instructions are usually on the packing slip inside the box..my experience has been the phone call is a waste of time and energy.....Dennis
We can do more than we think we can, but most do less than we think we do
Dennis and Debi Fourteen Years Full Timing
Monaco Executive M-45PBQ Quad Slide
525HP Cummins ISM 6 Spd Allison
2014 Chevrolet Equinox LTZ W/ ReadyBrute
CLICK HERE TO VIEW OUR TRAVEL BLOG

darsben
Explorer II
Explorer II
CLICK HERE to start a return
Traveling with my best friend my wife!

2oldman
Explorer II
Explorer II
How do I contact Amazon for customer service?

I can't find a phone number, an email 'contact us', nothing.

Bought item from Amazon that's much different from the picture and need to return it. I get as far as the page where I select which order the item was in, but from that point on NONE of the buttons work. Can't select the order, can't select the item, can't do anything but hit the top right red-X-box to close the web page.

Amazon Customer Service -----1-866-216-1072. The number is at the very bottom of the Amazon page.
"If I'm wearing long pants, I'm too far north" - 2oldman

MarkTwain
Explorer
Explorer
How do I contact Amazon for customer service?

I can't find a phone number, an email 'contact us', nothing.

Bought item from Amazon that's much different from the picture and need to return it. I get as far as the page where I select which order the item was in, but from that point on NONE of the buttons work. Can't select the order, can't select the item, can't do anything but hit the top right red-X-box to close the web page.

Amazon Customer Service -----1-866-216-1072. The number is at the very bottom of the Amazon page.

Ron3rd
Explorer III
Explorer III
I've been a seller on Amazon for about 4 years and normally what you would do is request a return through your Amazon order panel. You can try to contact them but we normally do is tell the customer to request a return through Amazon and state the reason. It's an automated process.
2016 6.7 CTD 2500 BIG HORN MEGA CAB
2013 Forest River 3001W Windjammer
Equilizer Hitch
Honda EU2000

"I have this plan to live forever; so far my plan is working"

2oldman
Explorer II
Explorer II
lol
"If I'm wearing long pants, I'm too far north" - 2oldman

newman_fulltime
Explorer II
Explorer II
888 280 3321

2oldman
Explorer II
Explorer II
Are you logged in? The 'your orders' page should have all you need.
"If I'm wearing long pants, I'm too far north" - 2oldman