My awning started to unfurl on an expressway out west. I had Coach Net roadside service at the time, so I gave them a call. They couldn't find anybody to help me. They told me it was Father's Day. I didn't remember that exclusion in the contract, but I followed their advice and limped on down the road until I found a CG for the night. The next day, a guy showed up and taped the awning arms together with electrical tape. Which, of course, has nothing to do with the awning roller - it will still turn.
I tried the awning lock (above) but the holes don't always line up with the lock. It took several tries until it did. And it requires a step ladder unless you're 8 feet tall.
Then it hit me. I never sit outside anyway. Don't even have lawn chairs. So I never use the awning. When I got home, I drilled four equally spaced holes in the drip channel above the awning and secured it with heavy duty zip ties. Works for me. I like to be able to control my environment and my 'C' has both heat and A/C.
And I have Good Sam Roadside Assistance now. They have a perfect record because I haven't needed to call them - yet.
Retired and visiting as much of this beautiful country as I can.