General RV Wixom, mi
What ever happened to your customer service? Appreciation to those who've supported you over the years. You've grown tremendously over the last 10 years. Buildt a brand new building with added service...
Forum Discussion
theoldwizard1 wrote:et2 wrote:WTP-GC wrote:
When complaining about service work being done at dealerships, make sure that you understand the backlog they do or don't have. Its not reasonable to complain that your rig didn't get fixed in 2-3 days when their lot is slammed full of other customers rigs too.
FWIW, our most local General RV center has a good track record of 1-2 day turnarounds on most units.
Nobody mentioned asking for 2-3 days service turnaround. My post was about the shell game they're playing just trying to get in for a service appointment. No need for 3 layers of people to get to a service appointment.
They did the same thing to my daughter ! "We are very busy today ! Can you call back next week and we will make an appointment for you then ?"
What a crock ! How hard is it to make an appointment ?
My point better stated is that it's important to differentiate between someone who is truly busy and someone who is intentionally negligent or lazy.
And why complain on an Internet board? Did you call the management directly at the local General RV or even the headquarters?
