Good Sam Travel Assist: Anyone have a claim?

sunkatcher wrote:
In November, 2009 I received a mailing concerning membership in Good Sam’s Emergency Evacuation Assistance Program. This program promised to get you home with your RV or get your family to your bedside in case of an illness.
We were going to South Texas for our 13th winter and decided that this was a good idea to have this coverage, so we purchased it.
Even though I was in good health, never been ill and had a complete physical before we left for the Valley in December, 2009, I suffered a “Brain Bleed Stroke” on January 30th, 2010. I spent 18 days in Weslaco’s Knapp Hospital and I was in no condition to drive our motorhome and Martha had never driven it.
NO PROBLEM! We had Good Sam’s Insurance for this type of situation, RIGHT?
We called Good Sam’s and they faxed us an 18 page questionnaire.
WE RECEIVED NO HELP FROM THEM!
I had to fly my daughter and her boyfriend to McAllen to drive us and the motorhome back to Paris, Texas.
I had been a Good Sam’s Member as well as a Good Sam’s Roadside Assistance member for many years and trusted them fully. After all they were Good Sam’s. Who would have doubted them?
After 2 months in physical therapy I took the matter to my Attorney, Bill Flanery. He contacted Good Sam’s and after speaking with them he informed me that I had “wasted my money” by joining this program.
If I can prevent ONE person from making the same mistake that I made then writing this will be well worth it.
Sincerely, Bruce Raney,

Ron (sunkatcher), I have been interested in this also and have been watching this thread for some first hand experiences. I was wondering about a couple things.

1. Is this experience about you or "Bruce Raney"?

2. I thought you had been involved with a competing service, masa4u.com since 2009. If so, why would you sign up for the Good Sam program?

Please respond so I can make an informed decision about these services.