Good Service OERV Falling Waters, WV
Wagner’s Outdoor Express RV - Falling Waters,WV May 20, 2017
I want to commend OERV for good service. This is the second time we needed repairs to one of our RVs. The first time about five years ago we had a PU camper. A tire blew out at high speed. As the tire shredded it tore off one of the support jacks. I called OE. Told them the model of the camper. They ordered the jack. About a week later they called and said the jack was in. I took the camper to OE. They said do you want to wait while the work is done. About an hour later the work was done and I was on my way.
Recently, we needed two repairs for our Class C motor home. One was replace a damaged awning arm and the other was repair the slide out topper that would not roll up correctly. I called OE and they said bring the unit in and they would get right on it. I took the unit in and was told that a new awning arm would have to be ordered. They called me the next day and told me what the cost of the awning arm would be and gave me said there would be about two hours labor cost for both repairs.
The arm was received by OE on May 11. On May 12 they called and said they work was completed...The arm was replaced and the slide out topper was repaired. The unit was ready to be pickup.
The total cost for parts and labor was exactly what the estimate was.
With these two repair experiences, I highly recommend Wagner’s Outdoor Express RV for repairs, not only for the good work and reasonable parts and labor costs but also for the prompt work. I have heard of other RVers having had to wait one or two months for repairs. Our experience with OE Express has been excellent. I highly recommend them for service.
Rex Matts
Berkeley Springs, West Virginia
I want to commend OERV for good service. This is the second time we needed repairs to one of our RVs. The first time about five years ago we had a PU camper. A tire blew out at high speed. As the tire shredded it tore off one of the support jacks. I called OE. Told them the model of the camper. They ordered the jack. About a week later they called and said the jack was in. I took the camper to OE. They said do you want to wait while the work is done. About an hour later the work was done and I was on my way.
Recently, we needed two repairs for our Class C motor home. One was replace a damaged awning arm and the other was repair the slide out topper that would not roll up correctly. I called OE and they said bring the unit in and they would get right on it. I took the unit in and was told that a new awning arm would have to be ordered. They called me the next day and told me what the cost of the awning arm would be and gave me said there would be about two hours labor cost for both repairs.
The arm was received by OE on May 11. On May 12 they called and said they work was completed...The arm was replaced and the slide out topper was repaired. The unit was ready to be pickup.
The total cost for parts and labor was exactly what the estimate was.
With these two repair experiences, I highly recommend Wagner’s Outdoor Express RV for repairs, not only for the good work and reasonable parts and labor costs but also for the prompt work. I have heard of other RVers having had to wait one or two months for repairs. Our experience with OE Express has been excellent. I highly recommend them for service.
Rex Matts
Berkeley Springs, West Virginia
