minnow wrote:
Hammerboy wrote:
I don't mean to offend anyone but I don't get the whole Grand Design hype, it almost seems like a cult or something. They may have better than average service but construction wise they are just another Indiana manufacturer that probably employ ex Forest River and Thor employees and thier bad habits and using the same junk everyone else is using. They are masters at marketing I will give them that.
I know we walked thru some before we purchased our lowly Wildcat and we still do during the annual RV shows and just don't get the hype. Like I said it must be the service after the sale that makes them popular but then again we were real happy as well with our service after the sale too.
Dan
Oh it's definitely cult like. Go to any of the dozens of Grand Design FB sites and see what happens when an owner posts a criticism about their rig. The faithful respond with seconds denigrating the complainer and touting how great their GD rig. Multiple instant notifications go out to a moderator who promptly deletes the entire post.
LOL, but the same thing happens at other brand specific boards or FB pages. I've now owned two Grand Design products but have never bought into the cult. They are not any better than the Keystone Montana we had or the Forest River Cardinal before that when it comes to how they are built. The supposed great customer service is how you perceive it. Grand Design has sent me parts. Big deal, so did Keystone and Forest River. You don't get any special service at a dealer with a Grand Design, they don't expedite your service or put you ahead of the line.
I went to the Grand Design Rally once, once was enough. Go to that event and you'll really see the cult. I was waiting for a guy in Ray Ban's to drag out some metal garbage cans and start mixing up the juice.