Ordering parts... careful what you wish for
Back in early April I contacted the Nexus Customer Service department. I wanted to replace the three pieces of plastic channel that encloses the seam where the Cab meets the Cabover on our Nexus Phan...
Forum Discussion
OP here,
A late followup... I received my refund check for $123.90 from Nexus for the UPS shipping charges. Jennifer at Nexus was instrumental in following up to insure I got the refund.
It seems that in the 21 days that my crate was rattling around the ozone in a spaceship with Jimmy's Hoffa's body, somewhere in the greater Tucson area UPS managed to destroy the original crate as what was delivered was not what Nexus shipped.
In the process two additional pieces disappeared but luckily I did not need them. The delay, while annoying, was not the end of the world as we were not sitting in some campsite awaiting critical parts. The repair is complete and came out pretty well albeit a month later than planned.
Since UPS stepped up and honored their commitment to refund the entire shipping bill I am satisfied.
:C
A late followup... I received my refund check for $123.90 from Nexus for the UPS shipping charges. Jennifer at Nexus was instrumental in following up to insure I got the refund.
It seems that in the 21 days that my crate was rattling around the ozone in a spaceship with Jimmy's Hoffa's body, somewhere in the greater Tucson area UPS managed to destroy the original crate as what was delivered was not what Nexus shipped.
In the process two additional pieces disappeared but luckily I did not need them. The delay, while annoying, was not the end of the world as we were not sitting in some campsite awaiting critical parts. The repair is complete and came out pretty well albeit a month later than planned.
Since UPS stepped up and honored their commitment to refund the entire shipping bill I am satisfied.
:C
