question about service

[late_bloomer]

We bought our camper new at a Camping World. Soon after we used it we discovered a puddle of water next to the tub. Took it back to camping world twice, both times they could not find the source of the leak, they seemed convinced it was due to us letting shower water drip onto the floor.(ie not securing the shower curtain) Because, you know, we're idiots or something.

We've had it over a year now, and the last time we camped we didn't use the shower, but the puddle still appeared.

I have since discovered the puddle forms when the toilet is flushed. I'm not a plumber or an RV tech, just a guy with a flashlight and a ticked off wife. Does camping world need to fix this or is it even worth the hassle to take it back to them.

[PawPaw_n_Gram]

I have found mobile RV techs that come to your rig MUCH SUPERIOR to dealer service.

One reason - they don't get paid until the work is done. Sure there is a minimum, but most of them hate jobs which drag on and on.

Yes, it costs you more, sometimes.

Something else I discovered about dealer service. Most of the time, YOU have to pay the shipping on parts.

These things are not like a Ford or Chevy with millions on the road and major parts centers within a day's drive/ shipping. RV parts often have to come from the manufacturer.

[Super_Dave]

P.S. - Warranty service work is meant to piss you off so much that you never bring it back again.

[enblethen]

Where is the toilet in relation to the puddle? Could be water valve.
Who made your rig? Call the factory and bypass CW.

[Super_Dave]

I had to do some work on my toilet and was surprised that everywhere that there was a threaded fitting it was only finger tight. Check connections and keep flushing the toilet until you discover where the water is coming from.

[Sandia_Man]

I guess if it is still under warranty you could take it in, I never did take our rig in for service during the first year. Rather than leave it for who knows how long, dealer provided parts under warranty and I fixed it myself. It could simply be toilet valve or one of the hose connections that is leaking, I do all my own work over the last 3 decades on several RVs we owned, knowing full well the work I do is going to be better than what any RV dealer will provide. Good luck!!!

[agesilaus]

How long is your warranty? I'd say this is a warranty item but CW does not have a wonderful reputation. I'd call them and see what they say. The toilet is NOT supposed to be connected to the shower in any way.

[Lwiddis]

“We've had it over a year now,..”

Are you still covered under the warranty? You could argue that you reported the issue twice, had service and it wasn’t repaired. Be prepared for a fight IMO.