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ReserveAmerica Refunds

fitznj
Explorer
Explorer
I received and email from PA State parks telling my reservations had
been cancelled due to the Cov19 shutdown and they were reimbursing
me.

The email also stated that the refunds were going to be handled
through ReserveAmerica.

Well, 16 days later I'm still waiting for my refund.

Has anyone received their refund and how long did it take?

(PS: how come it takes so long to refund a CC but takes hours to
bill the CC for a reservation?)
Gerry
14 REPLIES 14

Dutch_12078
Explorer II
Explorer II
Thanks for the update, Gerry. Glad you got it sorted out...
Dutch
2001 GBM Landau 34' Class A
F53 chassis, Triton V10, TST TPMS
Bigfoot Automatic Leveling System
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox baseplate

fitznj
Explorer
Explorer
OP here:
I have to apologize; After calling ReserveAmerica, I realized that I had
booked under a credit card I rarely use and sure enough, I had been refunded
within 3 days of receiving the email.
Gerry

drsteve
Explorer
Explorer
Refunds are normally a small part of the daily operations of these companies. It's not surprising that it's taking a while.
2006 Silverado 1500HD Crew Cab 2WD 6.0L 3.73 8600 GVWR
2018 Coachmen Catalina Legacy Edition 223RBS
1991 Palomino Filly PUP

schlep1967
Nomad
Nomad
fitznj wrote:
I received and email from PA State parks telling my reservations had
been cancelled due to the Cov19 shutdown and they were reimbursing
me.

The email also stated that the refunds were going to be handled
through ReserveAmerica.

Well, 16 days later I'm still waiting for my refund.

Has anyone received their refund and how long did it take?

(PS: how come it takes so long to refund a CC but takes hours to
bill the CC for a reservation?)


I received the same email stating how much would be returned. I have not been credited yet. Realize they are processing every reservation made for the month of April across many different states.
2021 Chevy Silverado LTZ 3500 Diesel
2022 Montana Legacy 3931FB
Pull-Rite Super Glide 4500

JoeH
Explorer III
Explorer III
Twomed wrote:
FL SP refunds were credited in about 3 days plus weekend.


Yes, I received my Fl State Park refund within a few days
Joe
2013 Dutch Star 4338- all electric
Toad is 2015 F-150 with bikes,kayaks and Harley aboard

junmy3
Explorer
Explorer
We had a problem with Recreation.gov. We had to call them before we received our refund. For some reason they were showing that they had already giving us the refund. A phone call got it straightened out.
Jim & Junnie
2016 Jay Flight 27RLS

edbehnke
Explorer
Explorer
you need to call, we can't answer the 'why'
eddie and sandie
3402 Montana 2013
Ford F350 2015

chris3403
Explorer
Explorer
State Park in TX cancelled me 2 weeks back and Reserve America refunded my credit card ($250)3 days later.
I've been to all 50 States but my RV hasn't.

PawPaw_n_Gram
Explorer
Explorer
Reserve America is just a processor.

What did the credit card statement was the vendor making the charge? The last time I used RA, the card was charged by the state park department.

And refunds are made to the credit card charged for the reservation.

Another possibility may be that the number of refunds being processed is stressing the RA system.

As for your last question - a reservation is not booked until the CC company acknowledges the funds are being held for payment to the vendor.

A refund sometimes takes the credit card company longer to process. They are setup to send you money out, not take it in.

My COE cancellations refunds were approved by the Recreation.gov contractor, and did not show up in my Amex account for about three days. Amex wants the money 'in hand' before they will credit me.
Full-Time 2014 - ????

โ€œNot all who wander are lost.โ€
"You were supposed to turn back at the last street."

2012 Ram 2500 Mega Cab
2014 Flagstaff 832IKBS TT

Lwiddis
Explorer II
Explorer II
โ€œPS: how come it takes so long to refund a CC but takes hours to
bill the CC for a reservation?โ€

Cuzz youโ€™ve been out of the workforce toooooo long to remember.
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad

Lwiddis
Explorer II
Explorer II
Sixteen days youโ€™ve waited? Gee, maybe they are behind. Maybe their workers are staying at home. Is your fast refund that important?
Winnebago 2101DS TT & 2022 Chevy Silverado 1500 LTZ Z71, WindyNation 300 watt solar-Lossigy 200 AH Lithium battery. Prefer boondocking, USFS, COE, BLM, NPS, TVA, state camps. Bicyclist. 14 yr. Army -11B40 then 11A - (MOS 1542 & 1560) IOBC & IOAC grad

Dutch_12078
Explorer II
Explorer II
Our Georgia State Parks RA refunds took about 3 days as well. I think our Recreation.gov refunds took 4-5 days...
Dutch
2001 GBM Landau 34' Class A
F53 chassis, Triton V10, TST TPMS
Bigfoot Automatic Leveling System
2011 Toyota RAV4 4WD/Remco pump
ReadyBrute Elite tow bar/Blue Ox baseplate

RAS43
Explorer III
Explorer III
Don't know about Reserve America but I have experienced a delay in receiving a refund on returning an item to numerous retail stores.
In your case it may be the state's delay in refunding the payment to R.A.

Twomed
Explorer
Explorer
FL SP refunds were credited in about 3 days plus weekend.
Happy Trails ๐Ÿ™‚
06 Monaco Dynasty
07 Hummer H3
FMCA 279843