Bob Vaughn wrote:
The cs agent said I had to unlock the phones. If I get some one to unlock them will it affect their use until i get them activated with straight talk?
Are your current phones using Verizon service and if so are you off contract ? If answer is yes to both then Verizon can unlock the phones. I know you already went to a verizon store to inquire about that and maybe you had an a CSR that was either an idiot or being a a-hole. If you are off contract the phones can be unlocked. As the article below provides, you can call Verizon and have them do it over the phone.
Here is an article describing your rights on unlocking. It's a federal law that the carriers have to unlock your phone if you are off contract:
click