Some couplers have a deeper cup portion of its dome...see picture
That designed in to hold the ball captive in the done during all maneuvers.
The latch holds the ball up in that cup portion of the dome.
Note that that portion of the dome (cup) has a lower hemisphere....meaning it has a smaller 'hole' than the balls dia
Think your ball us still in that front portion, or cup and will NOT allow the ball to drop out
Why I always block the trailer tires...unlatch...THEN BACK UP to move the ball out of the coupler dome cup...
As mentioned...maybe your latch is NOT getting out of the way...adjustment might or should get the latch out of the way
These pictures might help you see that 'cup' and how the latch Pawlenty has to get out of the way
excuse my fat finger typing n spelling...auto spell/fill on my smart phone begets wacky spelling
couplerlatch latch couplerpawl pawl dome
-Ben
Picture of my rig1996 GMC SLT Suburban 3/4 ton K3500/7.4L/4:1/+150Kmiles orig owner...
1980 Chevy Silverado C10/long bed/"BUILT" 5.7L/3:73/1 ton helper springs/+329Kmiles, bought it from dad...
1998 Mazda B2500 (1/2 ton) pickup, 2nd owner...
Praise Dyno Brake equiped and all have "nose bleed" braking!
Previous trucks/offroaders: 40's Jeep restored in mid 60's / 69 DuneBuggy (approx +1K lb: VW pan/200hpCorvair: eng, cam, dual carb'w velocity stacks'n 18" runners, 4spd transaxle) made myself from ground up / 1970 Toyota FJ40 / 1973 K5 Blazer (2dr Tahoe, 1 ton axles front/rear, +255K miles when sold it)...
Sold the boat (looking for another): Trophy with twin 150's...
51 cylinders in household, what's yours?...