Forum Discussion

rangerbait's avatar
rangerbait
Explorer
Jul 11, 2015

Warranty Question: who's on the hook for the initial labor?

Greetings, I couldn't find a closer match for this question, so in the general forum it goes... We purchased a new 2014 Heartland Trailrunner 31QBBH in April of this month from a dealership in M...
Seeking Advice
Old-Biscuit's avatar
Old-Biscuit
Explorer III
Jul 11, 2015
Per Norcold (Thetford Website)

Have a Warranty Claim?

To request warranty coverage:

Review the warranty statement to ensure the product has warranty coverage.

If your product is under warranty:

*Take the product to an authorized service center.
*The service facility will diagnose the problem and contact Thetford or Norcold to request replacement parts. Replacement parts are provided at no cost to the owner.
*The service center will repair the product. All labor charges will be billed directly to Thetford or Norcold.

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