Forum Discussion
TS21sso
Sep 04, 2013Explorer
Our experience was a few years ago with Cruise America OKC location. We rented a class A gasser. Not in good repair, but with the explanation that is was scheduled for repairs when it returned. (Mostly body damage.)
They assured us that everything was in working order. Upon return they tried to charge us for the repair or replacement of the exhaust fan under the microwave. Of course we hadn't even used it and even if we had tried to use it and it didn't work, we had already signed off on the unit. They know that during orentation there is no way anyone can check out every thing and most first timers don't even know all to look for.
If it hadn't been for a statment made by one of their employees about the on going steering system problem of this unit. I would have had to pay for the repairs. But when I indicated that I knew of the problem and they had sent the unit out knowing it was faulty, they quickly wanted to get us on our way!!!!
They assured us that everything was in working order. Upon return they tried to charge us for the repair or replacement of the exhaust fan under the microwave. Of course we hadn't even used it and even if we had tried to use it and it didn't work, we had already signed off on the unit. They know that during orentation there is no way anyone can check out every thing and most first timers don't even know all to look for.
If it hadn't been for a statment made by one of their employees about the on going steering system problem of this unit. I would have had to pay for the repairs. But when I indicated that I knew of the problem and they had sent the unit out knowing it was faulty, they quickly wanted to get us on our way!!!!
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