What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
8iron wrote:westernrvparkowner wrote:
I would love to tell you the names of my parks if it would keep you away and that would be the end of it. But we all know that once that information became public, you and those of your ilk would pound it into everyone's head to avoid those parks, even though you have no idea how I actually operate. But back to the point, if you feel you need to do all the things I post about that drive me nuts, I don't want you in the park. If my store and office being open from 7AM to 10PM doesn't work for you, go elsewhere. I won't miss you. If you don't believe that a business can offer good service without blindly allowing the customers to do what the heck ever you want, you won't find my business acceptable.
Score one for the small business owners who love their customers but also have a life outside of work...it's really hard to look your wife and kids in the face and tell them sorry you missed another dinner, dance recital, hockey practice, movie etc. because you have a hard time saying no to the last minute/ it's an emergency customer. Deep down you worry that turning away that customer could result in lost business or lost good will.
Oh to be a big box store where customers expect to be treated like a number.
Exactly why we shortened hours. We now have a life, and still serve our guests above expectations. The big box stores can have the rest.
