Who is responsible for discounts?
Is it the obligation of the business or the customer to determine whether or not that customer is eligible for a discount? We honor discounts for Good Sam members, seniors and active military. That ...
Forum Discussion
I notice the question and replies are addressing who is responsible to ask for a discount. Who's responsibility is it? Wrong question.
What about rather addressing the issue from a public relation aspect? If a business asks a customer if they have any of their qualifying discount the business will grow in the customers eyes and admiration. If the customer has to ask has to ask for a discount the customer feels negative toward the business in that they have to ask for a lesser price.
I remember in my high school days while studying the psychology of business that the customer felt much better toward the business, if for instant they were buying loose seeds, (that was back in the day) and the clerk measuring out the seed would make sure not to over scoop the requested amount but make sure to re-scoop a second or third time making sure to get the exact amount the customer was requesting. It made the customer feel that the merchant was an extremely honest person and desirous to make sure the customer was not cheated.
The difference was if the clerk put too much seed into the scale and then proceeded to remove some to correct the amount. It made the customer think the merchant was a stingy and cheap person.
The question for the campground owner is which image do they wish to relay to their customers? What lingering "taste" do they wish to leave on their customer's palate?
I have witnesses a lot of businesses succeed and a lot of businesses fail in my 79 years and I do not believe any failed because they were overly nice and customer oriented. There is a saying in my neck of the woods; "The customer is always right." One unhappy customer is one too many for any business.
Who's responsibility is it to make and grow a business?
What about rather addressing the issue from a public relation aspect? If a business asks a customer if they have any of their qualifying discount the business will grow in the customers eyes and admiration. If the customer has to ask has to ask for a discount the customer feels negative toward the business in that they have to ask for a lesser price.
I remember in my high school days while studying the psychology of business that the customer felt much better toward the business, if for instant they were buying loose seeds, (that was back in the day) and the clerk measuring out the seed would make sure not to over scoop the requested amount but make sure to re-scoop a second or third time making sure to get the exact amount the customer was requesting. It made the customer feel that the merchant was an extremely honest person and desirous to make sure the customer was not cheated.
The difference was if the clerk put too much seed into the scale and then proceeded to remove some to correct the amount. It made the customer think the merchant was a stingy and cheap person.
The question for the campground owner is which image do they wish to relay to their customers? What lingering "taste" do they wish to leave on their customer's palate?
I have witnesses a lot of businesses succeed and a lot of businesses fail in my 79 years and I do not believe any failed because they were overly nice and customer oriented. There is a saying in my neck of the woods; "The customer is always right." One unhappy customer is one too many for any business.
Who's responsibility is it to make and grow a business?
