Who is responsible for discounts?

tll wrote:
This whole topic started with a post where a customer forgot to ask for their discount, and retroactively requested it before their stay was up. I do agree that it is the customers job to ask for discounts they qualify for after seeing a list of those posted at the business or their website. But the rub begins when a customer is aware of those discounts, but forgets to ask for them. I have done this several times in making camping reservations where I qualify for the Good Sam discount. When I register at the park I request the discount, or sometimes a day or two after my stay has begun, and I always have been cheerfully given the discount. I get that it was my fault, but the job of the business is to give excellent customer service. Pissing me off of my request to save a few bucks will not work in their favor, even it it was my fault.

so, how long is too long before it's too late to retroactively ask for the discount? a day? week? longer? anytime while we're at the park? after checkout? do different time limits apply to different discounts? can i get a refund between the full price of a movie and the geezer price...after th


yes, parks should prominently post their rates...always. most that we've been to over the years don't. yes, parks should prominently post the discounts they honor...always. most we've been to don't. if the clerk asks that's just gravy on the biscuit so it's up to me, the customer, to ask.