The Veterinary Industrial Complex
My Big Dog Nigel became seriously ill recently and in the end and after more than 15 days of not eating and many vet visits to two different vets, multiple medications and innumerable tests (all incon...
Forum Discussion
Dr. Doug, I appreciate your thoughtful words. Thanks for taking the time to share them.
I used a vet for many years that was small -- it still is a relatively small practice. What changed for me wasn't the care I received, but the way the office was run. For some reason the front office became impersonal and pretty unwilling to talk with me, especially when I was traveling & needed support. Used to be I could call, talk things through with some of the techs, and they would in turn talk with the vet and get back to me. That changed, and after close to 15 years I moved my pets to another practice.
Veterinary care is definitely an art. And I like being able to have a thoughtful dialogue with the vet when it comes to working out what's best for my pets. When a practice's front office prevents that from happening I feel like I have no other choice but to find a practice that will give me the kind of support I want.
Laura
I used a vet for many years that was small -- it still is a relatively small practice. What changed for me wasn't the care I received, but the way the office was run. For some reason the front office became impersonal and pretty unwilling to talk with me, especially when I was traveling & needed support. Used to be I could call, talk things through with some of the techs, and they would in turn talk with the vet and get back to me. That changed, and after close to 15 years I moved my pets to another practice.
Veterinary care is definitely an art. And I like being able to have a thoughtful dialogue with the vet when it comes to working out what's best for my pets. When a practice's front office prevents that from happening I feel like I have no other choice but to find a practice that will give me the kind of support I want.
Laura
