skipnchar wrote:
So what was the warranty period on the RV? If it's still under warranty they MIGHWT fix it but I can see their side also, the furnace (I assume you're talking about a furnace) would still operate with a cloudy view plate. This would lilkely support the "cosmetic repair" or "wear issue" opinion from ANY manufacturer. I'd remove the cover and take the viewing window out and cover it with clear tape and put it back together.
The warranty is 2 years as a OEM installation. I will send the new pics to Dometic. This all happened at Dometic on Thursday and I find it incredible that 2 different people had the exact same problem and contacted Dometic within a few days with pics. If aftermarket INSTALL or Dealer Install, the warranty is one year on the tstat, but still 2 years on the Roof unit. The problem people have, instead of following NORMAL correct warranty procedure, they attempt to do it themselves. From this post, you see the result. If he had returned to his service center, there would have been NO problem with warranty change out. To the OP, did you give them the Model and Serial of the roof top unit? Doug