Chris Bryant wrote:
starchoice wrote:
Has anyone had a service call to their trailer if it's parked? Does Dometic cover this?
They were, but I don't think they are any more.
Also, are they not actually fixing the problem or just preventing a fire? What happens when the fridge stops due to this problem?
It's a safety recall- it is to prevent a fire. Up until a while ago, they were fixing failed refrigerators, the last I tried, they are only fixing those still under warranty.
All of that said- they seem to be changing policies fairly frequently, so....
OK, I have to say that this stinks. The company is not fixing the problem but applying a band-aid solution, apparently to prevent a possible fire but they are not taking ownership of the issue.
Doesn't anybody think that it's obvious that they should be fixing the problem, the weak weld or whatever it is which would give you a fridge which can be relied upon and then you wouldn't need the quick fix?
I'm not a "follow-the-leader" type and I don't see any purpose in hauling my unit for an RV "repair" when the next day, my fridge could fail for the very reason that it was brought in for the recall.
It's obvious they don't care if your fridge fails. They are only looking after their own hides and liability issues. I suppose this makes a good argument for extended warranties since we are dealing with a "known" defect which they won't address otherwise.
I would be interested in knowing what the failure rate is and why there were two series of recalls? Did they just divide it up and put a time lag on it to spread out the onslaught of people getting this done?
Personally, I say let the thing burn if it catches fire. Most newer trailers are written on replacement cost so you get a new trailer out of the deal. The insurance company would go after Dometic to recoup their funds once it's proven that the fridge caused the problem.
Unfortunately, the customer is the pawn in this "game" and it seem that this "recall" is really for the benefit of Dometic, not the customer. Obviously, the costs are considered by them to be too high to do a proper fix on all these fridges so the they take a short-cut at the customer's expense.
