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CObroker's avatar
CObroker
Explorer
Dec 17, 2017

Furnace heat not working when on shore power

Not sure if this has been addressed here previously. We purchase a new Keystone Carbon 364 this year and found that the furnace only produces hot air when on propane.

As shown by the thermostat pics the zones toggle between zone 1 & 2. The mode toggles between Heat, Off, and Cool. And the Heat toggles between Gas and Electric.

When the Heat is on Electric, whether or not we are plugged into shore power, the generator is on, whatever...There is no heat produced from the vents.

Is this just a generic thermostat control where the Carbon 364 furnace unit does not have that capability? is there something broken? Is there an option I need to add? Has anyone had this issue before or currently?

Thank you


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