In addition to the external charger LI batteries have some kind of electronics inside the case that is supposed to protect and balance the cells. (Like equalization but it's done differently) You may have lost a cell and the BMS (Battery Monitoring System) is refusing a charge to protect from "FLAME ON"
Just a guess..
I recently read a post by an expert who takes these batteries. opens them up and often as not finds the BMS has failed (or one cell) he has a source of replacement electronics so he gets basically Free Batteries.
Alas I did not save a link.