Crockett
Sorry to hear of your problems. Something we all fear will happen one time or another. I had seen their website a couple of weeks ago and noticed that they still have winter specials posted. Not quite up to date on that. You probably already know that they have 2 phone numbers and an email address on their site. If you haven't tried all of them, might see if a different contact method will help.
Best of luck to you. Keep trying - don't give up.