Forum Discussion

pritch272's avatar
pritch272
Explorer
May 27, 2010

The Official unofficial CPE 2000i Generator Thread

8/1/2010 edit: Thread renamed at the suggestion of the Professor. Renamed from: Champion Inverter and Remote Gens Promo on CPE's web site) 3/22/2011 edit: Thread renamed ... Renamed from: Officia...
professor95's avatar
professor95
Explorer
Jun 16, 2010
curt12914 wrote:

I'm sure there are eceptions, but I had a problem with one of my EU2000i's in Richmond, VA, 700 miles from home. A trip to a local Honda dealer and my EU2000i was repaired.


Yes, there are exception. The Honda 1000 I mentioned earlier is at the same dealer awaiting parts. BTW - what did your Honda need to get it running again?


curt12914 wrote:
I'm sure there are Champion repair centers, but I don't know of any close to me.


How would you know of them? Are you expecting to see CHAMPION in big yellow letters across the front of the building? What you will find is a decal on the window that says "Authorized Champion Power Equipment Service" - most likely along with other stickers for Brigs & Stratton, etc. Champion goes to great lengths to establish these affiliations. Now that LOWE's and NAPA are also selling CPE equipment, their service centers also accept CPE equipment. Just make a call to CPE at the toll free number on the product, tell them you need a service center for your product and they will give you the name and address of those in your area. They will even call ahead for you and make sure the SC is prepared to accept your CPE product. BTW - I live in the Richmond area and there are four authorized service centers close by.



curt12914 wrote:
EDIT: These service centers must be a secret. I tried everything I could think of to find them in Champion's website and the only reference I could find to repair locations is in the warranty section.

I would think they would want to list their service locations, so customers could find an authorized repair location, when they have a problem.


Once again, all you need to do is call and ask toll free 24/7. CPE will first work with you to see if the problem can be corrected immediately. If not, they will send you to a service center. Not listing all the service centers and having someone automatically take a unit to them can save money for both the customer and company since so many problems can be remedied by just talking to a tech at Champion. BTW - Does Honda have a 24/7 Tech Support system that you can call at 3:00 a.m. Sunday morning if your generator conks out to help you find and correct the problem?

Honda has a great product in their generators and other small power equipment. No question about it. It is a huge company with many outlets. They are well respected leaders in the industry. But, prices are controlled by Honda and they will not allow a dealer to sell below a specific level. It is my belief that you pay for a lot more than you get, rather than the other way around.

About Technical Issues

Having RV issues? Connect with others who have been in your shoes.24,189 PostsLatest Activity: Jan 18, 2025