Hybridhunter wrote:
professor95 wrote:
.......
I personally believe it is prudent to note that CPE is agreeing to do something that it is not required under warranty to do. They (like other manufacturers) have the right to make running changes in design without obligation to upgrade older models (unless it is a safety or emissions issue). They are doing the exchange only because they want their customers to be happy. It is beginning to look like it could all backfire on them. Time will tell if they are going to be the good guys or not.
I wish I could say more or give a better reason. Your non-response numbers for your calls and e-mails are not typical of this company.
Keep customers happy? What? I would have just returned the thing and forgotten about it. I am not going to end up happy waiting for a fix to a silly problem after I have waited for a month.
And they are obligated because I agreed to not return the generators upon receiving the suggestion that I could try the control board with the longer delay.
I should have just returned it, I have no use for playing games, email tag, and ultimately what? Run me past the date where I can expect to return them?
Communication is all I am expecting, they should keep me in the loop.
I deal with many companies and buy lots of "stuff".
As an example I broke the clip on my Otterbox phone holder a week after my generator issues started.....Guess what. I received my new belt clip early last week. Now that's service.
Later you posted that the Folks at Champion ended being 'good guys' and sent the modules (control boards). Some extra stuff also. Perhaps you might give us the comparison "old to new'? Did the new ones overcome the problems mentioned in previous posts?
