mskobier wrote:
Hello All,
I found this group the other day. The reason for joining was that I purchased a returned 2000i (red) from a store that sells returned merchandise. Needless to say, I got an excellent deal on the generator.
The store allows the potential buyer to test run the generators prior to purchasing since there is NO warranty, and you take your chances. I removed the generator from its box added oil and gas (provided by the store) and attempted to start it. It started on the secoond pull and ran up to full throttle since the econ switch was turned off. Plugged a fan into the gen and it ran fine. However the gen would not settle down to a steady speed. I figured it was old gas or something similar and decided to take the chance and purchased the gen.
Mitch
I'm confused again - the poster on 3/7/11 said:
"As the common saying goes, "S**t Happens." I have been told that most of the 2000i returns to CPE have nothing sent with them to indicate why they are returned. Big box stores like Costco or Sam's take them back and ship them to CPE's warranty service department with NO documented user problems or complaints. It is then CPE's responsibility to determine what (if anything) is wrong. Many returns never show a fault - so go figure?
CPE does not resell any refurbished or returned products in the USA or Canada. What they do with them is not shared openly but I do know many are simply destroyed. The EPA prohibits this without extensive emissions re-certification. Thus, a high return rate can get pretty darn expensive to a company committed to customer satisfaction and service."
But of course, pointing out this discrepancy could be construed as a snipe. So be it. I am convinced that CPE is aware of the solution to this problem, but as the poster on 3/7 said, recall repair and/or resell can get pretty darn expensive.
