I've read in several forums of problems customers have had with their dealers and/or manufacturers covering many brands of motorhomes and travel trailers. But I have never seen where any customer has tried to involve their state attorney general's office. Now I realize that each state is different, but North Carolina's AG has a pretty strong Consumer Protection Division.
Years ago I was in a dispute with an out-of-state company that had customized a Ford van which was sold to me through the local Ford dealer. When the custom paint job began flaking off due to poor surface prep, Ford said, "Not our problem. We didn't paint it." I contacted the Georgia firm, offered to drive it to Athens, and stay in a local motel (all at my expense), if they would repaint it. Their reponse was literally to cuss me out over the phone.
I filed a complaint with the NC AG's office which sent a letter to the firm, cc'ing me, asking for a reply. After a few weeks with no reply, the AG sent a second letter telling them that ignoring this complaint would result in their firm begin barred from selling their products in the state of North Carolina. I received a very polite phone call a few days later asking if they could pick up my van at the local Ford dealer, trailer it to Georgia, repaint it, and return it to me. I agreed and they did just that.
So I wonder if any of the buyers of really troublesome RV products have ever checked into their state's AG's office? They certainly aided me.
