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2013 shadow cruiser poor quality customer service

wyzguy2001
Explorer
Explorer
purchased a new 2013 shadow cruiser 280qbs. we had a used Jayfeather before and thought buying a new one would be great. I have heard from several owners of the axle issues. but I have had lots of little problems from shoddy construction but I just figured it was due to the lightweight and assembly line construction. I had to align the entry door which was hitting the frame. The inside trim fell off. Panels falling off and then recently water leaks. I finally said enough and went to campers inn where my trailer has been for 4 weeks. I was told that my warranty has expired!! a month ago and Cruiser said too bad. I have black tank leaking out under frame. Terrible customer service and attitude by warranty manager for the cruiser company. I liked the looks of the trailer but don't be fooled by its appearance. Campers inn said they are getting rid of the Cruiser line because of the issues with Manufacturer..... BEWARE>>
21 REPLIES 21

Aadkins101
Explorer
Explorer
I feel so badly for all of you that are having Shadow Cruiser problems, and hope you can find some assistance. I guess we lucked out.....we purchased a 2011 Shadow Cruiser 195WBS last spring and have traveled over 3000 miles so far without any problems. We love it.

panamacamper1
Explorer
Explorer
Have the dealership work with Cruiser, they will be more prone to assist being the dealership will pull thier line from the inventory if service becomes an issue. IF the dealership is not willing to help, then I am sorry you have a bad dealership. If you continue to speak with Cruiser yourself, ask to speak with regional managers or higher. Dont take the word of the first person you speak to on the phone. Send pictures. If all else fails, contact the local paper and have them call Cruiser for an "interview" I bet you would get your axles 🙂 GOOD LUCK

Gmlord
Explorer
Explorer
Wyzguy- we are under warranty still and just got word that Cruiser is refusing to replace our axels. We have only been 700 miles and our tires are very worn. cruiser knows this is a problem and refuses to help.

c3saving
Explorer
Explorer
We purchased a 2012 Shadow Cruiser 280 QBS. We loved, loved, loved the floor plan and still do, but we have had our issues. Within the year warranty, our water pump stopped working, the drawers don't stay closed, and we had the axle and tire issue. We also had the issue of that the breakers would pop on a regular basis. We purchased a voltage meter and were conscious of what we were asking the electrical system to do. Three months outside the warranty period, we find the electrical breaker box was fried. Burned wires throughout. The dealer had their electrician take a look. He found the neutral wire was lose and was convinced that it came that way from the factory. Cruiser would not do anything. Fortunately, we purchased an extended warranty. The issue has been repaired but we haven't taken the trailer out since the repair. We inquired about which brand of trailer did our dealer have that they don't see come back for repairs and which manufacturer stands behind their product. The told us Keystone. We upgraded from a popup. We were excited to have a hard side trailer, but have been disappointed at the constant issues.
If you can find a floor plan that is similar with another manufacturer, go with the other manufacturer.

panamacamper1
Explorer
Explorer
You know, time and time again I read on here of people have issues with the Shadow Cruisers. I really am sorry for the small amount of individuals who are having these issues.
There are a plethora of us who have purchased the Cruiser RV line and have no issues outside of the normal wear and tear that happens to all moving houses going down the road.
I personally had the same issue with the axles and Cruiser worked with my dealership with no battles and replaced my 3500lb axles with 5500lb axles, so I can understand the frustration. I knew when I purchased the Cruiser RV line is more of an entry level TT. I could never compare a Shadow Cruiser to a Sprinter or an Outback, which are far better made but cost a great deal more. I really hope the individuals out there having problems with thier TTs have them resolved.

gon2dadawgs
Explorer
Explorer
We downsized to a Shadow Cruiser 225 RBS. No problems outside of minor, nearly anticipated new trailer issues. The axles are 3500 lbs. rated. we load heavy on the front due to the little tongue weight. Yes, the lightweights are built "different".

Sorry to hear of your problems.

Michael
Home is where you unhitch

popupcamping
Explorer
Explorer
ok thanks