reelcamper1 wrote:
Purchased truck from a GMC dealer in Joliet, IL, but we have taken truck in for service, oil changes, etc. to a dealer closer to home. When the truck DIED, hubby was 1 hr away from home. Closest dealer was GM dealer in Morris, IL (also owned by dealer where we purchased). They REFUSED to cover under warranty! Told us it was NOT covered by warranty. This was same thing we heard, from numerous people at dealer, GM Cust Service, GM Cust Service Supervisor, GM rep at Dealer, etc. etc. They were willing to give us "goodwill Warranty money" and charge us around $5500......
UNACCEPTABLE TO US!
So we had truck towed to the dealer we ALWAYS have service. They called their GM rep & are covering this under our warranty!
After all is said and done, I am sending all dealers & GM a letter. This should not have been this frustrating!
You were caught in some sort of politics and profit loss scenario sort of like what happens in the RV industry. The other dealers did not want a reduced rate for their labor and all that goes with warranty work vs. a straight sale.
Your regular dealer values you as a customer and went to bat for you and is willing to accept the shortcomings of doing warranty work.
I understand there are warranty challenges for the dealers but this should be all transparent to the customer.
GM initially dropped the ball on this, but fortunately your regular dealer got involved and picked up the fumble.
Good Luck..all's well that ends well.
