2016 RAM 3500 Homelink Issues

[vonzoog]

Last month I traded 04 RAM 2500 for a brand new (last one on the lot) 2016 RAM 3500 Laramie DRW. I am ready to tear the Homelink unit out and chuck it as far as I can.

I have an attached garage and external shop building with garage doors. My two cars also have a Homelink system and I have a remote control that clips to the sun visor. They work fine from great distance away, like from the road. My driveway is 180' long to the shop. No matter how and how many times I program the RAM it may work or it may not (which is easily 95% of the time). If it does work I have to drive so close to the door that the parking sensors start beeping.

Dealer is listening to me but are saying they have no way of testing the unit and are not sure they can replace the unit without a way to justify replacement. I told them I would buy the beer and could sit with me in my driveway and cuss at it with me. Surprisingly they did not take me up on this.

Am I the only one having this problem? I have read that some GM owners were having this problem with some Duramax. I love this truck, but for the price these trucks costs, I expect everything should work. Any thoughts or suggestions, other than fighting the dealership. I am already doing that. Am l and the dealership missing something here?

[Nicholsfamily05]

Our home link works pretty well from 150' plus but we have no other interference.
We are out in the sticks.

The issue we have is with the remote start. Barely works from 10' away.
Door locks will work from an amazing distance.
Dealer said nothing wrong with remote start.

Our last Ram we didn't have any issues with distance or interference. These new trucks it's always something.

[rexlion]

You may have better results with a different dealer.

[vonzoog]

I have tried Homelink.com. They have great video for programming, but no troubleshooting or tech support.

My question is how can so many Rams work perfectly and mine does not. Seems to me the unit should be replaced. I have not been able to convince the dealership of that possibility at this time. Although they are working with me on this, it just may take some more time.

[Ron3rd]

It works fine on my 2016 CTD, but having said that, I've had problems with Homelink on other vehicles in the past. Some require extra steps that are listed later in your manual, or check out the Homelink website.

[donn0128]

Go to homelink.com and nose around. Its quite possible the antenna has been crimped or damaged.

[austingta]

If you don't get good service from the service advisor and then the service manager, take it to the dealer principal. Then on to Ram's corporate problem resolution team... their number is in your owner manual I think.

A suggestion for them would be to give you a loaner and have a rep or tech take it home and try it at their house to verify the problem. From whatever distance is appropriate.

The dealer really wants to make it right, for several reasons, not the least of which is they get paid well for warranty work.

Tricky problems require patience, persistence and poiteness.