2019 Ram HD

BigToe wrote:
Yes, Ricatic's experience still reverberates in my mind every time I think about new Fords as well. And there are several other stories and story tellers. The ones that stick in the mind most are the Saul of Tarsus turned Paul the Apostle type of about faces, where the ardent advocates of Ford diesels, who boasted of never having a problem, suddenly get a problem, and don't get any assistance, even when still under warranty. Hell hath no fury like a fanboi scorned.

All brands can occasionally have problems, and all corporations can occasionally demonstrate some resistance to honoring their warranty. But I've read more stories about Ford denying warranty on Ford diesel trucks, particularly with the 6.7L engine, and particularly the fuel system of that engine, than any other corporate entity denying warranty for any other brand of product.

I've purchased more Ford vehicles than any other brand, btw, and currently own seven Fords (some are business vehicles). So my observation above is not biased by a predilection toward, or preference for, a competing brand. It is simply a concern about how Ford is treating customers with CP4.x fuel system failures. I feel fortunate not to be one of them.

I mentioned this years ago when Ricatic's experience would generate volumes of comments. Ford was/is very reluctant to cover CP4 issues likely because they don't feel they have to, and they are right. Lessons learned from the 6.0 and 6.4 debacle proved their position is solid. There would be no kickback from the CP4 issues that at the end of the day would matter. Ford still sells more HD diesels than the other two. This was the case in the later 2000's when the issues with the 6.0 and 6.4 were well known. Yet Ford buyers still bought Ford diesels, many of whom were victimized by their last Ford diesel purchase. Ford has been in an enviable position. The loyalty of their customers has been stronger than Ford's own committment to those same customers. Yet they still sell more HD diesels than does anyone else. The CP4 issues were not the only problems with the inital rollout of the 6.7 it just got more internet play than anything else did. Ford certainly lost sales over these issues, but not enough to tip the numbers enough to make them reconsider their position. I dont think Ram or GM could/can afford this position in the HD market. Hopefully I am right, if the CP4 causes issue in the Ram pickup, that Ram will stand behind it. With the 2020 GM HD finally speced at or above Ram, I dont think they want to surrender the number 2 position in HD sales by upsetting their reputation with current or potential owners.