Awning Issues

Thought I'd give everyone an update. I pulled the left side apart today. I was already for the spring tension and nothing! A steel rod pulled out of the awning tube. I took the end cap off and no spring on the left side. I'm guessing the spring must have broken and rather than replacing the spring they put a 3ft piece of rod into the awning tube and attached to the arm cap.

Looks like I'll be looking for a replacement spring. At least I know how it comes apart now.