Forum Discussion

guidry's avatar
guidry
Explorer
Apr 21, 2016

Chevy re-purchase question

I have a 2013 3500 with 70,000 miles that has been in to the dealer several times for turbo issues, radiator and NOX sensors. Luckily the truck has never left us stranded but there has not been one trip that the check engine light hasn't come on.

I finally met with the service manager who agreed to submit paperwork to Chev and see about an extended warranty or a re-purchase. I don't want the extended warranty but has any of you gone through a re-purchase with Cheverolet? What might I expect?

Additionally, I have a few things on my current truck that I would want transferred to a new one (tonneau cover, new Michelins, Bilstien shocks and an in-dash DVD player). How might that be handled or negotiated!

Thanks for the anticipated answers.
  • Other issue of transferring the items is the new trucks have a completely new body style vs the '13. The shocks may swap since it is still the same chassis, but not sure if the tonneau cover or radio will still fit the new style truck.

    Hope all goes well!!!
  • Not GM's responsibility in any way pay the cost to transfer any of your mods or add'ons to a new truck. You may be able to strike a good deal with your dealer, so give it a try. It's really not the dealer's responsibility either to transfer your items but in good faith, lots of things can happen if you approach it properly and your dealer is very customer wise.
  • In the one experience I've had similar, the truck was only a month or so old and like 5kmi and I'm certain I would have had to get an attorney to push the issue as mediation was a joke and the dealer just stalled or sand bagged my lemon law requests. Fortunately the 3rd repair fixed it for good and no other lemon issues again but it took a while before I trusted the truck.
    I would say if you have a recurring problem they can't get fixed you "might" get some traction but if they are mostly separate issues each time, even if some issues happen more than once then it will be very difficult.
    Good luck, it's super frustrating when you don't trust your big tough expensive truck.......
    Edit, just read the above and that is a great suggestion. Push them first for buyback and "settle" for a great trade in value as a plan b.
  • Depending on what the dealer repair paperwork states, the norm from GM is an even up trade model for model, option for option, replacement MSRP VS MSRP + or - numbers. There's a minus of cents per mile of use on the odometer levied just like mileage cost per mile on a lease contract that will be your responsibility. Pay for the miles of use!

    No, they aren't going to give you a new truck with zero miles on it and trade even up for your present truck which has X miles of driving use because you have the $$$ responsibility for normal miles driven shown on your odometer. Remember that you have had the use of the truck for about 3 years now and GM nor any manufacturer will reimburse you for that use. That's only fair and the way it should be.

    Some states will collect the sales tax amount on the new vehicle and some won't. Some only collect the difference in the present market value between the 2 trucks. You pay for the title and the plate/registration transfer just as if you'd purchased the new truck. Not the manufacturer or dealer's responsibility.

    You actually come out way ahead as you will now have a 3 year newer truck apples for apples to your present truck unless you choose to upgrade to a higher trim level or a more optioned out truck or a larger model (Ie - DRW vs SRW). You will pay that difference in cost.

    Lots of variables can or will apply so there's no set $ amount that will be the final cost until such re-purchase actually takes place which gives you so many options of choice and choices. The final cost from GM or the dealer will not pay for the state charges but it will show on the final paperwork so you know the amount.

    The above is in general how it usually works as there's no way all the details/variables are known at this point.
  • I would think a buy back at 70k miles would be difficult. Did you purchase this new and when did the problems start? Several years and that many miles will be hard for any OEM to entertain a buy back.
  • Just have them pay for all the extras, then you will really have new tires, shocks, etc.

    Probably won't happen.
  • I think all but the Bilstiens are easily doable.
    Where is the factory radio?
  • That stinks you have had so many problems with your Chevy. Let us know how it works out.