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Coachmen Viking problem & correction

RAMwoodworks
Explorer
Explorer
Update: see end of post

I could barely get my 30Amp cord stowed on my brand new 2017 Coachmen Viking 21RD. I decided to pull the sofa out to see what the problem was. Pretty clear this stupid little box is too small for a 30' cord.


There was also this sloppy job of getting the wires through the wall.



I got the box unscrewed and ripped apart and started to make room for a larger compartment for my cord. That is when I saw this!


Obviously someone made a boo-boo and just swapped the polarity of the wires right at the panel. You've got to be kidding me! In the factory a fuse blows so they clip the wires and swap them around to fix it. Terrible! :h

I go to the switch bank up front and pull it out and find another example. :M


I pull a few lights down since this is the ceiling light circuit. Most of them have black wires so they are switched at the switch bank. Even after I clipped the wires at the switch bank the orange/white wire at the fuse panel was still going to ground. Gammit!

I've been around long enough to know this could easily turn into a giant goose hunt. Pull the fridge access: nothing. Remove cover on frame junction box near tongue: nope, not there. Pull out radio: not there either but something does look wrong. I'll get back to that.

Finally I spot the likely culprit; the amber light outside the door. The trailer does have aluminum siding so if that is wired backwards the hot side would be grounded. Sure enough someone working at Coachmen wired the outside light backwards.


On an interior light like this it wouldn't matter because it would be screwed to a cabinet. Since it was on the outside the automotive socket sent the orange/white wire to ground through the aluminum siding. That would cause the fuse to blow when orange/white is hooked to power at fuse box.

I switch the wires so they are correct on the outside light, the switch bank, and the fuse panel. No more blown fuse. I'm so impressed with myself;)

Wait; now the light in the bathroom and the light under the radio don't work. :? I thought it was weird the way that light was wired in there. I pull it down and the polarity is reversed. 12V LEDs won't work if the polarity is backwards. Fix the polarity on the two non-working lights and now everything is good.

Now doing my best Peter Faulk here is what happened:
1 Someone at Coachmen wired that outside light backwards sending the power feed to ground through the aluminum siding.

2 Everything else was wired correctly. I'll explain how I know that in a minute.

3 When the fuse was put in it kept blowing because it was going right to ground. Some genius clipped the wires and reversed the polarity of the circuit now the fuse won't blow.

4 The ceiling lights now wouldn't work so the polarity was switched at the switch bank to get the ceiling lights working.

5 Now the light under the radio and the bathroom light won't work because their polarity is backwards. They get pulled down and the wires switched. I know they came down because when I pulled them there was a second set of holes for the screws at each light. The Jagoff couldn't even be bothered to try and line up the holes after he just butchered the lighting circuit.

I can't imagine that just one guy at Coachmen did this. At some point somebody had to say 'Hey bill, why aren't these lights working?"

There are wiring standards for a reason and it is completely unacceptable that somebody butchered this wiring so badly. Six hours of my day spent chasing down and fixing something that never should have happened. Sure a simple mistake like wiring the outside light backwards can happen. But once that fuse blew on the line they should have traced the problem down and fixed it properly instead of butchering the entire lighting circuit.

Rant off.

Update:
I had some meaningful communication back & forth with the factory. I was pleasantly surprised at how responsive they were to the consumer. Of course they had to look into the situation and get more information from me and from the people at the factory. When all was said & done they are going to make things right by me.

For the price I paid and the features of the camper I'm still satisfied.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green
36 REPLIES 36

BulldawgFan
Explorer
Explorer
RAMwoodworks wrote:
RAMwoodworks wrote:
RAMwoodworks wrote:
rockhillmanor wrote:
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.


I just emailed their service rep and the sales rep for their travel trailer division. We'll see if I get an actual reply or the standard 'Sorry you bothered me' response.


Well I did receive a legitimate response from Coachmen about 30 minutes after I emailed them.

Stay tuned.



Well its been a week and no further communication from the Travel Trailer division. Dissapointing ๐Ÿ˜ž

Anyone have names or contact info further up the Forest River chain of command?


Would you like for me to call Warren?
2018 Forest River FR3 30DS
2011 GMC Terrain (Toad #1)
1993 Jeep YJ (Toad #2)
1993 EZGO Marathon 48v

westend
Explorer
Explorer
I guess I've got a different story and a different RV buying experience than most. I went into buying a travel trailer knowing I would gut it out and restore it with a few criteria that I wished to have: a good frame, adequate running gear, the best insulation possible in the spaces available, replacement of typical RV appliances, and ability to camp away from campgrounds.

Since I knew I wouldn't have the heart to bust up a newer, mostly usable trailer, that eliminated a lot of potential choices, nothing new and nothing used in really good shape. My search started leading back in time as what I found was that vintage trailers had a lot better build quality than the newer ones. I lay this off to, mostly, the cost of materials when built and the design aspects of that age.

What I ended up with is the Starcraft in my signature line, a 1971. It has a massive fully boxed frame, torsion axles with shock absorbers, and 15" tires. The condition was poor, leaks from the roof infiltrating the wall framing and missing wheel wells from flat tires. On the drivers side, from the interior, I could stick my arm through the wall siding and also see the road through the non-existent wheel well. A perfect candidate and the price reflected the condition.

The restoration cost right around $5K, including the solar system and battery upgrades. I also dedicated almost six months of full-time work. Fortunately, my work load is mostly seasonal and I work for myself. It also helps to have nearly every construction tool needed and a few odds and ends laying around. We could discuss skill levels but the average homeowner that can build a dog house, could accomplish the same.

I just thought I'd stick my nose into this thread to relate that the RV industry hasn't always built lemons and there is an alternative to purchasing new and expecting exceptional quality at retail prices.
'03 F-250 4x4 CC
'71 Starcraft Wanderstar -- The Cowboy/Hilton

Ductape_Dave
Explorer
Explorer
You have to accept the way the RV industry is, as one dealer told us they build them broken and we get stuck fixing them.

Back in 2012 I bought a new class C, after 3 trips back to the factory and 40 hours of my own labor repairing things and 5 pages of defects, I called it quits and sold it.

Found out my unit was the last one made before Thanksgiving break at the factory, and they certainly took many breaks! If your handy it will not be so bad to fix the minor things and move on.
2016 Coachmen Clipper 17BH
2016 Toyota 4Runner SR5

rbpru
Explorer II
Explorer II
You will get no argument from me on what the RV industry should do, I cringe when I see some of the short cuts that were taken.

I have also had to repairs some of those joins and assemblies that did not hold up in the 30,000 miles I put on it.

I bought a 3 year old TT that did not show much wear because the new ones
depreciate so fast. Also I figured all the "new trailer" issues were probably repaired by the original owner.

Lillyputz is correct; I would be hard put to look at a new TT.

I suppose it is mostly a matter of what you pay for, there are brands with better reputations and the higher costs needed to build in improved quality.
Twenty six foot 2010 Dutchmen Lite pulled with a 2011 EcoBoost F-150 4x4.

Just right for Grandpa, Grandma and the dog.

drsteve
Explorer
Explorer
D***, I just ordered a new Coachmen...

This stuff is not hard to fix. I worked in the auto industry for many years, and all it takes is two things.

First, workers need to be properly trained, which is relatively easy. Second, you need tight quality control standards and inspectors who have the authority to prevent junk from going out the door. That's the hard part, when supervisors are judged by the number of units finished on their shift.
2006 Silverado 1500HD Crew Cab 2WD 6.0L 3.73 8600 GVWR
2018 Coachmen Catalina Legacy Edition 223RBS
1991 Palomino Filly PUP

lillyputz
Explorer II
Explorer II
rbpru wrote:
Just what are you going to regulate?

Safety is the only concern and "ugly looking" does not mean unsafe.

Dirty, dusty, flimsy, shoddy etc. are cosmetic features and unless they create a safety issue there is no reason to change unless the consumer insist on it.

The track record shows the vast majority of TT owners think only of price.


That's why the RV industry has only about 15% return customers that buy new. Kind of like the tobacco companies. They've got to recruit the newbie's, the older ones have wised up!
Lillyputz



Two beagles. Lilly & Zuri

NYCgrrl
Explorer
Explorer
RAMwoodworks wrote:
RAMwoodworks wrote:
RAMwoodworks wrote:
rockhillmanor wrote:
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.


I just emailed their service rep and the sales rep for their travel trailer division. We'll see if I get an actual reply or the standard 'Sorry you bothered me' response.


Well I did receive a legitimate response from Coachmen about 30 minutes after I emailed them.

Stay tuned.



Well its been a week and no further communication from the Travel Trailer division. Dissapointing ๐Ÿ˜ž

Anyone have names or contact info further up the Forest River chain of command?


Read this article the other day and thought of your problem. Maybe it'll help:

https://www.nytimes.com/2017/05/05/your-money/the-best-consumer-self-advocacy-tool-youve-never-used....

mikakuja
Explorer
Explorer
Looks like the same guy that wired my previous MPG wired yours..... Absolutely unacceptable!!! Glad you got it all fixed, I did the same thing and fixed ours as well. At least I knew it was right after it was done.
On the flip side, our new Surveyor must have had an OCD electrician wiring it, it's absolutely perfect.... Very impressed with the quality...

rbpru
Explorer II
Explorer II
Just what are you going to regulate?

Safety is the only concern and "ugly looking" does not mean unsafe.

Dirty, dusty, flimsy, shoddy etc. are cosmetic features and unless they create a safety issue there is no reason to change unless the consumer insist on it.

The track record shows the vast majority of TT owners think only of price.
Twenty six foot 2010 Dutchmen Lite pulled with a 2011 EcoBoost F-150 4x4.

Just right for Grandpa, Grandma and the dog.

lillyputz
Explorer II
Explorer II
That's why we need regulations like the auto industry. But people continue to buy there junk.
Lillyputz



Two beagles. Lilly & Zuri

rbpru
Explorer II
Explorer II
I have a 2010 Dutchmen and it looks the same behind the scenes. I figured they use a straight claw hammer to drill the electric wire holes in the wall.

I suspect this in nothing new, in an industry that pounds out 400,000 TT and 5vers every year to a predetermined market price point.

If it works, it is shipped seems to be the main idea.
Twenty six foot 2010 Dutchmen Lite pulled with a 2011 EcoBoost F-150 4x4.

Just right for Grandpa, Grandma and the dog.

danimal53
Explorer
Explorer
picking up a brand new coachmen at the dealer, after they had prepped and I was ready to drive off, i checked the lights. the right side turn signal and brake light didn't work. dealer pulled the lights off, and found staples going thru the wiring! Assuming it came that way from the factory, glad they found it before I left.
2010 Jeep Liberty Sport 4x4
2016 Coachman Clipper 17BH

RAMwoodworks
Explorer
Explorer
RAMwoodworks wrote:
RAMwoodworks wrote:
rockhillmanor wrote:
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.


I just emailed their service rep and the sales rep for their travel trailer division. We'll see if I get an actual reply or the standard 'Sorry you bothered me' response.


Well I did receive a legitimate response from Coachmen about 30 minutes after I emailed them.

Stay tuned.



Well its been a week and no further communication from the Travel Trailer division. Dissapointing ๐Ÿ˜ž

Anyone have names or contact info further up the Forest River chain of command?

update: turns out the guy I was waiting to hear from was on vacation. See my update at the end of original post
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green

RAMwoodworks
Explorer
Explorer
RAMwoodworks wrote:
rockhillmanor wrote:
I would pack up all your pictures and send it off to their corporate office, AND the district office where your coach was built.

You might not net any results your self but I'd sure want to let the big guys know about the quality work or lack there of that is going on in their manufacturing. Just saying.


I just emailed their service rep and the sales rep for their travel trailer division. We'll see if I get an actual reply or the standard 'Sorry you bothered me' response.


Well I did receive a legitimate response from Coachmen about 30 minutes after I emailed them.

Stay tuned.
2017 Coachmen Viking 21RD, 2015 Yukon XL 5.3
If the women don't find you handsome they should at least find you handy, Red Green