Considering Heartland North Trail 24BHS
We currently have a 2005 Keystone Zeppelin Z11 Hybrid that we bought new in 05. We have done extensive research on moving into a TT with queen bed and bunks with a slide. NT 24BHS looks like it fills ...
Forum Discussion
I called Heartland back this morning as they have not emailed or called me back after several attempts.
Spoke to a rep who told me:
They not using Azdel anymore as they had delam problems. I asked if they were back to using Luan and he said they never stopped using Luan. I told him I thought Azdel replaces Luan and he said no Azdel replaces Filon. Either I am confused or he does not really know how their walls are constructed.
I asked about the upgraded mattress being 78" and did the bed frame get adjusted for that. He said the upgrade was just to pillowtop and stays the same as the foam 74". I said the website etc says it's upgraded to a 78" Pillowtop. He said yes it is. I questioned that he just contradicted himself and again he said it will be 78" I'm not confident with his answer.
He said the Pearl package includes a smoother higher gloss exterior(Filon) but was Azdel before they stopped using Azdel(correct me if I'm wrong I don't think this is correct.
I questioned the upgraded graphics, skirt & black trim and diamond plate as stated in the Pearl package description. He said all the North Trails have the same graphics, skirt, trim and diamond plate now. How is this listed as an upgrade and charging extra for it?
This may all sound like I was being rude but I was very polite and just looking for accurate info. I'm not impressed with Heartland's customer service as I am more confused than I was before I spoke with them.
Spoke to a rep who told me:
They not using Azdel anymore as they had delam problems. I asked if they were back to using Luan and he said they never stopped using Luan. I told him I thought Azdel replaces Luan and he said no Azdel replaces Filon. Either I am confused or he does not really know how their walls are constructed.
I asked about the upgraded mattress being 78" and did the bed frame get adjusted for that. He said the upgrade was just to pillowtop and stays the same as the foam 74". I said the website etc says it's upgraded to a 78" Pillowtop. He said yes it is. I questioned that he just contradicted himself and again he said it will be 78" I'm not confident with his answer.
He said the Pearl package includes a smoother higher gloss exterior(Filon) but was Azdel before they stopped using Azdel(correct me if I'm wrong I don't think this is correct.
I questioned the upgraded graphics, skirt & black trim and diamond plate as stated in the Pearl package description. He said all the North Trails have the same graphics, skirt, trim and diamond plate now. How is this listed as an upgrade and charging extra for it?
This may all sound like I was being rude but I was very polite and just looking for accurate info. I'm not impressed with Heartland's customer service as I am more confused than I was before I spoke with them.
