Dodge recall notice

Shepstone: Yes, that was the determination of the Florida Highway Patrol and the Orange County Medical Examiner.

thomasmnile wrote:

N-Trouble wrote:
I believe the Tekata airbag recall was federally mandated. With so many to replace highest risk vehicles were recalled first.

The recall was initially confined to vehicles registered in Gulf Coast states, Florida, & Puerto Rico, and subsequently expanded nationwide. The scope of the fixes were a moving target as well, varied by manufacturer. My daughter's 2004 Toyota Corolla started out with a recall for both driver and passenger airbags, then a wiring harness to the airbag control module, then most recently, the airbag control module itself. My 2005 Ram 3500 started with a recall for the driver side airbag only. Two months ago I received another recall notice for the passenger side airbag.

Nothing ever went awry in either of our vehicles, but last summer a young woman found dead in her wrecked car on a road in Orlando was thought to initially have been a homocide until the medical examiner found shrapnel from the airbag canister in her neck during the autopsy. There was no accident, the bag deployed on its own causing the accident because the driver bled to death from her wounds.

She was killed by a safety device ??

N-Trouble wrote:
I believe the Tekata airbag recall was federally mandated. With so many to replace highest risk vehicles were recalled first.

The recall was initially confined to vehicles registered in Gulf Coast states, Florida, & Puerto Rico, and subsequently expanded nationwide. The scope of the fixes were a moving target as well, varied by manufacturer. My daughter's 2004 Toyota Corolla started out with a recall for both driver and passenger airbags, then a wiring harness to the airbag control module, then most recently, the airbag control module itself. My 2005 Ram 3500 started with a recall for the driver side airbag only. Two months ago I received another recall notice for the passenger side airbag.

Nothing ever went awry in either of our vehicles, but last summer a young woman found dead in her wrecked car on a road in Orlando was thought to initially have been a homocide until the medical examiner found shrapnel from the airbag canister in her neck during the autopsy. There was no accident, the bag deployed on its own causing the accident because the driver bled to death from her wounds.

So is this a new recall or one of the existing ones?

I believe the Tekata airbag recall was federally mandated. With so many to replace highest risk vehicles were recalled first. My wife's 2004 Acura MDX(now sold) was done last summer. Not only did we get a notice or two in the mail but someone actually contacted us from Acura in regards to getting it done.

And yes they asked if we needed anything else done but I didn't take offense to it.

It is business and it wouldn't be very successful if they didn't try to get ever little bit. Them asking you if they can do anything else is no different than the tire ads hanging on the wall or special signs on the wall. The only difference is it's verbal. When you walk into the shop and read the ads you say to yourself do I need this or want this and then you tell yourself yes or no. Same difference, it's just a sign that is speaking to you. You either need something else or you don't. Whether you say your answer out loud or not is up to you but remember when they ask you all they are doing is their job.

By asking the question it can help build trust. If you went into a parts house with a buddy to get brake pads for your truck and your buddy asked you (like all friends would) "do you need any brake fluid or brake cleaner?" Would you think he was trying to make you spend money? No you would think he is looking out for his bud and making sure you didn't have to make a special trip back for something.

There are little tricks to the trade that are used to up sale like cheap oil changes to get your hood open or free rotations to get your wheel off. This does a couple things. It allows them to check points that they could not without getting to those spots to help make your vehicle more reliable and/or safe and also get an up sale. For people like me that do there own maintenance and repairs this can get annoying at time but remember they are the little guy just doing their job. Believe me when I say that when you work in one of these shops and you deal with the customers that come in day in and day out that do well to know which side the gas cap is on more less check fluids under a hood that they don't know how to open you have to cover all bases. Until they get to personally know you you will be treated like the customer that can't find the hood latch.

I'll never for get the time I had a customer come in on a roll back with a no start no crank condition. You do the normal checks, battery/starter/fuses/wires/etc. Then you call them and start asking questions.Come to find out she decide that she was going to check the oil in her car. Hey, she got the hood up! She then proceeded to unscrew the oil cap and look under it for oil. Yep! looked under the cap that said oil. Needless to say, I don't remember how much oil it took but when I went and pulled the oil filler cap it was full to the top. I felt really sorry for the lady because she was actually trying to do right and ended up pouring a lot of money down that little opening 1 quart at a time. This is a true story BTW.

dodge guy wrote:

shepstone wrote:

dodge guy wrote:

shepstone wrote:
Fact is that all dealerships are money making machines, they aren't there for goodness of heart only their own financial health.

Just like all businesses!

Bingo! It really doesn't matter to them what they sell so long as it makes money, these ones just happen to be selling vehicles , but they could also be selling water, or farm equipment or internet rv forums or..... Just don't make the mistake of thinking they are there for you, they are there for the money.

Again, just like any business! and yes a good dealership is there for the customers well being as well as the money!

It is funny. I see this a lot. Not just here but many forums I look at and just my observations talking to people. Often times the ones complaining about poor customer service are also the ones that hold the us vs. them mentality when it comes to retailers or other business. I wonder how much of that attitude bleeds through and sabotages their chance for a good experience. Not every transaction goes perfectly but it is how both sides approach these sometimes trivial differences before they escalate to "irreconcilable differences".

shepstone wrote:

dodge guy wrote:

shepstone wrote:
Fact is that all dealerships are money making machines, they aren't there for goodness of heart only their own financial health.

Just like all businesses!

Bingo! It really doesn't matter to them what they sell so long as it makes money, these ones just happen to be selling vehicles , but they could also be selling water, or farm equipment or internet rv forums or..... Just don't make the mistake of thinking they are there for you, they are there for the money.

Again, just like any business! and yes a good dealership is there for the customers well being as well as the money!

dodge guy wrote:

shepstone wrote:
Fact is that all dealerships are money making machines, they aren't there for goodness of heart only their own financial health.

Just like all businesses!

Bingo! It really doesn't matter to them what they sell so long as it makes money, these ones just happen to be selling vehicles , but they could also be selling water, or farm equipment or internet rv forums or..... Just don't make the mistake of thinking they are there for you, they are there for the money.

dodge guy wrote:

shepstone wrote:
Fact is that all dealerships are money making machines, they aren't there for goodness of heart only their own financial health.

Just like all businesses!

Ya beat me to it.

Holy Hannah, someone in business to make $$$$, for shame!