Bert the Welder wrote:
MrPhelps wrote:
.. an apology ?
I suspect there will be more issues found over time as the issues reveal themselves..Hope you shake it down to find the more serious potential ones while it's still in warranty.
There are plenty of things that can go wrong with complexity. All of us have stories of quality issues revealing themselves. In my HOST Cascade, after the warranty was up, we discovered a metallic flex water line that was routed through the slide and then under the floor. It rubbed on an aluminum framing edge within the slide with each slide cycle. This SLOWLY abraded the line and eventually caused a significant water leak. It was extremely difficult to get into for replacement...
When replacing we found a roller bearing/ flange assembly that was supposed to be bolted (2 bolts according to HOST) into the floor to help keep the slide level ( no up and down movement) and take the vertical load into the floor as it moved in and out. It was actually attached with two about 1 inch long drywall like screws.. no bolts! The screws had simply pulled out and the roller assembly was laying on the floor flat under the slide, probably like that for a very long time. I called Host for some guidance. They didn't apologize or give any guidance, they simply did not acknowledge .. said that it was bolted (obviously).. a solution that now, out of warranty, would require the entire slide to be removed in order to fix to "factory installation" standards. Never would have seen this one without the other one.. but we found a creative solution to fix this problem too.
Yes, an apology for not providing the standard of build one should reasonably expect. Would that be asking too much?
And it is unfortunate to find things that were done wrong from the start, after the warranty expired. But this is a flaw of the warranty enforcement laws. IMO, if something is proven to have been flawed right from the factory, then it was indeed broken during the warranty period and should be covered.
Fantasy of a perfect world? Yep. No disagreement there. But allowing companies to get away with this sort of thing is why these things continue. Host not responding to you is exactly the result of this.
Our only recourse at this point is to post on forums and social media to make others aware so they might avoid the same issues. This hopefully puts pressure on the companies to do better.
Bert, I worked for a John Deere lawn and garden dealer in the late 70’s as a mechanic and a JD self propelled lawnmower came in that wouldn’t drive, I found that a gear on the driveshaft came unglued causing the problem. The mower was long past any warranty but JD knowing about the problem provided a new improved driveshaft and covered everything, no questions asked.
