Crawfordville
Feb 10, 2014Explorer
Factory warranty extended?
Does anyone have any personal experience (or read about it occurring) where the factory extends the warranty? I'm asking because our 2013 Keystone Premier 32bh has been at Camping World multiple times for warranty work. Because of the delay of getting the parts it seems that we are losing out on our warranty time.
Get this :M
I'm also fed up with Camping World. The service person is a putz. He told me on Friday that none of the parts have arrived. He said that they have been trying to contact Keystone and Keystone is not returning their phone calls. I said Ok, I'll reach out to Keystone. He said that would probably help a lot. So, I sent Keystone and email (to the person I had worked with in the past) and she promptly emailed me back. Camping World did have two of the parts already. So, my husband went there today and the service person tried to say that he didn't tell me that. My husband kept telling him, no, you told my wife that none of the parts arrived. Finally, he started back pedaling and admitted that he didn't know how to get to the screens to see if any of the parts have indeed arrived. I'm fuming!! Needless to say we are requesting to work with a different service person. They could have installed the parts that had arrived several weeks ago.
UGH!!
Get this :M
I'm also fed up with Camping World. The service person is a putz. He told me on Friday that none of the parts have arrived. He said that they have been trying to contact Keystone and Keystone is not returning their phone calls. I said Ok, I'll reach out to Keystone. He said that would probably help a lot. So, I sent Keystone and email (to the person I had worked with in the past) and she promptly emailed me back. Camping World did have two of the parts already. So, my husband went there today and the service person tried to say that he didn't tell me that. My husband kept telling him, no, you told my wife that none of the parts arrived. Finally, he started back pedaling and admitted that he didn't know how to get to the screens to see if any of the parts have indeed arrived. I'm fuming!! Needless to say we are requesting to work with a different service person. They could have installed the parts that had arrived several weeks ago.
UGH!!